Tamara Hendricks Email & Phone Number

Baltimore County, Maryland, United States

• Collaborate with the marketing team to report customer feedback and data in order to improve targeted marketing tactics and prospect perception.
• Developing statistical information and reports
• Ensures accurate data entry; patient demographics and billing/insurance information into the RIS system by means of daily PSR QA audits
• Hiring qualified team members following approved protocols
• Leading on consumer projects
• Provide coaching and counseling when necessary

Baltimore, Maryland Area

• Maximizing customer experience while reducing fulfillment cost
• Repair and troubleshoot hardware/software issues
• Working with the Amazon Fulfillment Technology Team to test new software to improve the outbound flow of the warehouse
• Making at-risk business decisions with good judgment pertaining to the company
• Advising New Flow Team members on how to advance flow settings in the warehouse
• Heavy Data Entry

Washington DC-Baltimore Area

• Provided Tier I and Tier II support for hardware and software requests via chat and email to ensure all customers' needs were effectively addressed and resolved.
• Trained Tier I associates on all processes and procedures resulting in 85% of my trainees becoming high performers.
• Proficiently managed the online ticketing queue by ensuring technicians were following up with users to resolve a request.
• Responsible for overseeing the installation of department-specific applications and systems. Consistently ranked as a top performer by meeting and exceeding service and quality standards allowing me opportunities to.

Baltimore, Maryland, United States

• Manage the full lifecycle of the patient registration and retention process
• Creating the onboarding process for new employees
• Collaborate with the marketing team to report customer feedback and data in order to improve targeted marketing tactics and patient retention
• Collect, verify and process sensitive patient data: insurance, health records, billing
• Provide world-class administrative support to 3 lead chiropractors and 300+ patients
• Manage bookkeeping via electronic and manual finance systems

Baltimore, Maryland Area

• Composed memos and time-sensitive reports for one-off and mass distribution
• Scheduled appointments and meetings for leadership and faculty
• Assisted in the planning and coordination of school events and correspondence
• Liaised operations and communication between faculty, staff, parents, and students
• Worked with external vendors and internal stakeholders to plan and launch fundraisers
• Maintained student database and other sensitive school records