Contract Hire for TDAmeritrade/Charles Schwab New AccountsCash ManagementEstatesOpen new accounts, make changes to existing accounts. Process and manage the day-to-day movement of money with clients, sending/receiving funds.Review incoming paperwork for accuracy and completeness, ensuring all necessary documentation is present.Communicate with internal business partners, such as relationship managers and financial advisors, to facilitate the processing of client requests and transactions.Perform data entry tasks with a high level of accuracy and efficiency.Provide exceptional customer service and support to both internal and external stakeholders.Adhere to compliance and regulatory guidelines while handling sensitive client information.Collaborate with team members to ensure timely and accurate completion of tasks and projects.Adapt to changes in processes, procedures, and systems as needed to support business objectives.

Assistant to top producing Mortgage Consultant. Contact existing borrowers and prospects to determine their lending needs. Responsible for setting up and submitting loan files, quoting loan rates, collecting all information pertinent to submitting a complete loan application. Follow and assist the loan process through closing, collecting additional loan information from the borrowers and escrow, and providing our operations staff with additional items as needed. Provide our Realtor network with updates on their purchase customers throughout the loan process with a weekly status report. Maintained the Mortgage Consultant’s existing book of business for accuracy, and mortgage opportunities. Send weekly flyers to our clients, prospects and Realtor database. Pulled funding and pipeline reports for my mortgage consultant, ordered appraisals, and escrow documentation. I am attentive, empathetic and a great problem solver for our external and internal customers.

Assistant to top producing Loan Officer. Receive, collect, and distribute information common for processing and underwriting of residential mortgage loans. Take mortgage applications via phone. Communicate with applicants on behalf of the loan officer regarding expectations and status. Provide administrative and sales support. Send email marketing campaigns. Review past loan pipeline for refinancing opportunities.

Work as an extension of the National Production EVP and Division Managers in developing sales strategies and tracking performance of Account Executives. Member of the Broker Governance, Credit Quality and State Roll Out meetings where I provide input on matters pertaining to Broker approval and performance, loan trends and products and state specific operations to roll out new states. Provide direction to the fulfillment center, creating polices and procedures to expedite loan production. Gather and maintain competitor information. Track individual loan progress to assure that loans close on time. Advise senior management on trends in production and fulfillment. Monitor daily underwriting turn times, handle loans that are time sensitive, or have been escalated due to customer complaints.

Managed San Diego and Inland Empire sales territory. Responsible for recruiting Outside Account Executives, and managing existing Account Executives.

Managed Sales and Operations for a national wholesale and retail lending platform. Streamlined operational workflow, improved turn times and rebuilt customer relationships. Full knowledge of agency guidelines. Managed sales, territory included Southern California, SF Bay Area, Texas, Midwest and Central states. Responsible for the recruiting, hiring and training of Inside and Outside Account Executives and internal staff. Focused on volume and pull through to maximize company profits. Improved overall efficiencies, streamlined operations, increased productivity and customer service experience for our Sales Team and Broker Partners.

RDCProProvided 70-100 broker price opinions per month to valuation and asset management companies utilizing local real estate market knowledge. Provided REO services from sales of assets to inspections and evictions with professionalism. Maintained good relationships with top asset management companies. Negotiated residential sales, emphasizing in foreclosed properties.

Established and managed a successful Wholesale Mortgage Production Branch. Hired, trained, and mentored all positions, from setup to account managers, underwriters, doc drawers, funders and post closers and all sales staff propelling the branch to a top position. Exceptional loan pipeline management. Analyzed and managed profit and loss, exceeding volume and profitability goals. Developed processes and controls to increase profitability and reduced risk exposure. Second signing authority on loans up to $2 million dollars. Managed sales staff in remote locations.Attained Most Profitable Branch Award 2001 and 2003 by streamlining branch procedures, emphasizing customer satisfaction, and enhancing marketing capabilities.

Hired to create the Wholesale Lending Division of First National Home Finance, establishing infrastructure, developing underwriting guidelines, partnering with investors, hiring and training all staff to produce quality packaged loans and generate revenue. Sold whole and bulk loan packages to investors. Recruited, hired and trained all account executives.

Opened the San Diego Branch of Fieldstone Mortgage. Hired and trained all sales and operations staff for wholesale lending platform. Enhanced productivity and established the branch as a top company producer. Propelled the branch to become 2nd in corporate production utilizing operational knowledge, team leadership, and relationship management. Transformed branch functions, serving as a template for company branch restructuring.