Tamara Larson Email & Phone Number

Cartersville, Ga, Us

United States

Launched the Human Resources (HR) Service Center team, a significant initiative that included 12 HR Service Center Specialists, one HR Service Center Analyst, and one HR Service Center Supervisor. Led the delivery of Tier 1 – Tier 3 HR support of >70,000 email and phone inquiries since mid-2022, demonstrating our ability to handle high volumes. Launched new ticket and call system while migrating to a new HRIS. Led primary functions of onboarding to offboarding support, Workday ESS and MSS support, data transactional services, knowledge-based services, KPI reporting, and on-demand analytics for HR leadership.Team Effectiveness and Efficiencies• Led servicing a high and fast-paced Human Resources Service Center (volume (of 70,000+ email and phone inquiries since mid-2022) for an organization of >17,000 employees.• Developed job descriptions and service level agreements while establishing an internal team career development/progression program.• Over two years, instituted a white glove service model resulting in team performance improvements: o First Contact Resolution Rate: increased from 79% to 98%,o Total Resolution Time: decreased from 1.19 hours to 17 minutes.o Speed to Answer from seven (7) minutes to five (5) seconds.• Collaborated with the HR community, senior business, and other functional leaders in developing 100+ standardized processes, process improvements, and program initiatives.Onboarding Compliance• Led the improvement of onboarding compliance, decreasing E-Verify Non-Employment Authorization Rate10 -15 per week to less than five (5) per month since expanding support to Caregiver locations and establishing formal communication and auditing processes in late 2023.Project Leadership• Completed >90 projects in 2023 including improved ticket and call management and reporting, standard process development to comply with local, state, and federal employment law updates

Dallas, Texas, United States

Served as key advisor on HR Compliance process improvement, governmental reporting and responses, and changes in regulatory landscape to ensure compliance with U.S. governmental requirements and labor laws.• Managed various HR Compliance programs including drafting policies, procedures; working closely with vendors, while looking for continuous improvement opportunities to support human resource community.• Coordinated with HRIS and manage vendors for the annual compliance reporting (EEO-1 - Section 503, Vets 4212, and Affirmative Action Program (AAP)).• Coordinated and participated in annual I-9 and personnel records audits across all company establishments.• Educated and mentored HR community and leadership on compliance law updates and best practices.

Dallas-Fort Worth Metroplex, Texas

Team Effectiveness and Efficiencies:• Developed competency-based job matrix for revamping team member role, leadership capabilities, and the establishment of internal career progression program. • Spearheaded the development of an electronic metrics dashboard and internal team audit program, resulting in increased processing accuracy, improved performance objectives, and detailed monthly reporting to HR community and senior leadership.• Led the full employee lifecycle administration to ensure consistency, accuracy, and compliance while providing customer satisfaction.• Collaborated with the HR community, senior business and other functional leaders on integrating standardized processes, process improvements, and program initiatives. • Used customer feedback and continuous improvement activities to vastly improve the customer experience through the extension of operating hours, the increase of phone lines, and a 50% reduction in delivery turn-around-time.Compliance:• Oversaw process improvements that resulted in an 8% increase of unemployment win rate and 24% increase in mock U.S. Immigration and Customs Enforcement (ICE) audit compliance.• Negotiated a vendor-supplied software solution to optimize management of compliance with employment law postings, minimum wage adjustments and paid leave changes.• Lead an enterprise-wide I-9 completion deadline process improvement to reduce the risk of working candidates who are ineligible to work in the U.S. with potential business cost savings of $900k in 2021. Project Leadership:• Lead training and standard process development to comply with jurisdictional ordinances such as, Predictable Scheduling/Fair Workweek, COVID-19 related Hazard, Vaccination, and Leave pay.• Partnered with Chief Employment Law Counsel to develop and maintain superior onboarding programs (Background screening, I-9 Compliance, Company Employee Handbook).

Corpus Christi/Dallas, Texas

• Developed the first standardized new-to-market store team training program, resulting in >30% reduction in turnover.• Conducted RFP and worked with vendor to establish learning management system, while achieving ≤ annual general/administrative expense budget.• Collaborated with HR Business Partners and senior business leadership in the establishment of enterprise-wide capability training programs, low/mid-level soft skill leadership training programs and on-demand mid/senior leadership development programs.• Leveraged technology to lead the transformation of the training course delivery method from computer-based training to iPad delivery, resulting in video, audio, and e-learning training course platforms, which continues today.