Tamara Larson Email & Phone Number

Cartersville, GA, US

United States

• Launched the Human Resources (HR) Service Center team, a significant initiative that included 12 HR Service Center Specialists, one HR Service Center Analyst, and one HR Service Center Supervisor. Led the delivery of.
• Led servicing a high and fast-paced Human Resources Service Center (volume (of 70,000+ email and phone inquiries since mid-2022) for an organization of >17,000 employees.
• Developed job descriptions and service level agreements while establishing an internal team career development/progression program.
• Over two years, instituted a white glove service model resulting in team performance improvements: o First Contact Resolution Rate: increased from 79% to 98%,o Total Resolution Time: decreased from 1.19 hours to 17.
• Collaborated with the HR community, senior business, and other functional leaders in developing 100+ standardized processes, process improvements, and program initiatives.Onboarding Compliance
• Led the improvement of onboarding compliance, decreasing E-Verify Non-Employment Authorization Rate10 -15 per week to less than five (5) per month since expanding support to Caregiver locations and establishing formal.

Dallas, Texas, United States

• Served as key advisor on HR Compliance process improvement, governmental reporting and responses, and changes in regulatory landscape to ensure compliance with U.S. governmental requirements and labor laws.
• Managed various HR Compliance programs including drafting policies, procedures; working closely with vendors, while looking for continuous improvement opportunities to support human resource community.
• Coordinated with HRIS and manage vendors for the annual compliance reporting (EEO-1 - Section 503, Vets 4212, and Affirmative Action Program (AAP)).
• Coordinated and participated in annual I-9 and personnel records audits across all company establishments.
• Educated and mentored HR community and leadership on compliance law updates and best practices.

Dallas-Fort Worth Metroplex, Texas

• Team Effectiveness and Efficiencies:
• Developed competency-based job matrix for revamping team member role, leadership capabilities, and the establishment of internal career progression program.
• Spearheaded the development of an electronic metrics dashboard and internal team audit program, resulting in increased processing accuracy, improved performance objectives, and detailed monthly reporting to HR.
• Led the full employee lifecycle administration to ensure consistency, accuracy, and compliance while providing customer satisfaction.
• Collaborated with the HR community, senior business and other functional leaders on integrating standardized processes, process improvements, and program initiatives.
• Used customer feedback and continuous improvement activities to vastly improve the customer experience through the extension of operating hours, the increase of phone lines, and a 50% reduction in delivery.

Corpus Christi/Dallas, Texas

• Developed the first standardized new-to-market store team training program, resulting in >30% reduction in turnover.
• Conducted RFP and worked with vendor to establish learning management system, while achieving ≤ annual general/administrative expense budget.
• Collaborated with HR Business Partners and senior business leadership in the establishment of enterprise-wide capability training programs, low/mid-level soft skill leadership training programs and on-demand mid/senior.
• Leveraged technology to lead the transformation of the training course delivery method from computer-based training to iPad delivery, resulting in video, audio, and e-learning training course platforms, which continues.