Tamara Knight Email & Phone Number

Chicago

Chicago, Illinois, United States

• As a Saas project manager, responsible for overseeing the development, delivery, and maintenance of software as a service (Saas) product. In this role coordinated with analysts, developers, clients, and vendors to.
• 100% On-time product launch rate of Membership Platform Software
• Top 3 Incremental product sellers each quarter

Chicago Illinois

Chicago IL, Remote

Chicago, Illinois, United States

Chicago, Illinois, United States

Naperville, Illinois

• As a Customer Service software trainer, trained the online customer service team to use social media, phone, and email marketing software applications. Also responsible for preparing and improving training materials.
• Successfully trained over 30 classes in 30 days: Email, Chat, SMS, and Phone customer service technical skills using the Gladly customer contact management platform
• Averaged a 90% or higher course rating

Evanston, IL

• As an experienced digital marketing resource, called upon for select, short and long-term projects and on-site assignments, including annual marketing plans, digital project management, content management, and website.
• Delivered projects to specification on-time at a rate of 100%

Greater Chicago Area

• As Senior Director, devised, planned, and directed the execution of online marketing campaigns for key clients across multiple business verticals. Strategically layered various tools and platforms, such as social.
• Increased the annual revenue by 25% after gaining a strategic alignment between the strategy, direct mail, and digital advertising team directors.

Greater Chicago Area

• VP, Client Services (June 2014 – January 2015)VP, Department Head, Paid Search Operations and Performance Solutions (June 2013 – June 2014)As the VP of Client Services, responsible for leading a team of eight account.
• Improved programmatic implementation time frame from 8 weeks to 6 weeks by pulling client deliverables forward, yielding a 25% reduction in time to market.As VP, Head of Paid Search, managed a department consisting of.
• Improved the agency relationship rating from a C to a B+ within the first 3 months.
• Reduced resource costs by 35% by revising the utilization of creative contractors.

Greater Chicago Area

• Responsible for overseeing 40+ Midwest, Client Accounts, providing PPC, Organic Search, and Social Marketing services. Guided a team of 12 to create effective strategies and manage and optimize campaigns to.
• Exceeded YoY media spend sales goals by 20%+ annually during the tenure.
• Won a 15% increase in spending YoY by creating and selling a new analytics product.

Greater Chicago Area

• Responsibilities included management of all target expansion accounts for Harley-Davidson.com. Directed a cross-functional team in the development of new creative for the website, including header banners, promotional.
• Launched 1st African American market website on time and under budget.
• Increased engagement on the Women’s subpage by 100% YoY

United States

• Led all aspects of Search Engine Marketing (SEM) program for four General Motors brands. Successfully managed the strategy for over $50 million in annual media spend. Effective lead for the agency/client partnership.
• Developed the first In-market digital media campaign analysis playbook, making creating a recommendation 25% more efficient.
• Worked with the General Motors client for over a year and was called the “Best Onsite Ever” which demonstrates the ability to work client or vendor-side of the business.

Richmond, Virginia Area, Remote Position Southfield, Michigan

Responsible for the strategy and execution of direct mail, online events, and promotional programs. Led a cross-functional team of 4 to deliver measurable results for clients such as Flagstar Bank, Lexus, Toyota, Susan G. Komen, and Yum! Brands

United States

Led the direct mail list strategy and delivery for Chevrolet. Also responsible for pre-program audience research and post-program analysis with recommendations.

United States

My responsibilities included project management and trafficking of print ads, video production and technical education materials.

Master Of Science - Ms, Marketing/Marketing Management, General

Master's without thesis. 33/36 credit hours were completed. 3.76 GPA.

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Minorities in the College of Business- Graduated with honors in English - Member of EMU for social change.