Tamara Ritter Email & Phone Number

2020 Jackson Blvd. Ste 1, Rapid City, Sd 57702

• Oversaw the development of the optical staff including; training employees on customer service needs unique to the optical profession, procedures for billing and submitting orders to clients, and submitting claims to insurance companies.• Responsible for the planning, selecting, and purchasing of eyewear within assigned inventory and budget requirements.• Increased eyewear sales 3%-5% consistently since 2011 and built successful working relations with over 15 frame vendors.• Successfully planned and organized two Trunk Shows with both shows having a 2% increase in sales over the projected goal.

Herbergs-Minnesota, North Dakota, And Montana

*Promoted and relocated four times as Sales Manager and Assistant Store Manager/HR Manager.• Recognized for outstanding job performance, reliability, multi-task skills, efficiency, accuracy and timely completion of all assignments.• Assisted in opening two new stores; responsible for the set- up of store operations, merchandising, inventory, and human resource responsibilities.• Lead a team of 50 plus employees on customer service standards, achieving department goals and supervising daily assignments.• Administered benefits, compensation, timekeeping, payroll, and new hire orientation programs.• Recruited, hired, trained, and retained associates.• Processed all FMLA, LOA, Workmans Comp claims and accident reports.• Coordinated and conducted employee performance appraisal process and counseling as required.• Assisted in monitoring and controlling payroll expenses within budget guidelines. Successfully accomplished this goal every year and exceeded store controlled profit by 6% in 2004 and 4% in 2005.

Missoula, Montana

• Managed six stores in maintaining corporate directed merchandising standards.• Merchandise planning and allocation; responsible for monitoring and creating purchase reports and evaluating sale trends for six stores; researched purchase and market trends and places order accordingly.• Created operations manual for processing accessory merchandise and inventory procedures.

Rocklin, Ca

• Conducted new employee orientation program for the Northern California District.• Compiled and summarized statistical information from corporate business plans.• Analyzed and provided daily direction to sales force so customer calls were handled in a timely efficient manner.• Organized the yearly awards banquet for over 200 district employees.

Master Degree, Merchandising, 4.0

Bachelor’S Degree, Apparel Merchandising