Tamara Levadi Snyder Email and Phone Number
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Results-oriented leader with management background in several service-based industries, including deep experience in the hospitality and education sectors. Combining my strengths as both a strategic thought leader and a detail-oriented executor and operator, I have developed the business case for and led implementation of initiatives that increase same store revenue and franchisee/client profitability by: - improving the customer experience and retention;- increasing brand consistency;- growing profitability of new products and service offerings; and- creating scaleable processes that enable customer success and drive corporate-level profitability even during times of rapid unit level growth or client acquisition.In addition to creating strategic recommendations to solve performance gaps, I have been uniquely positioned to lead the implementation of enterprise-wide initiatives because of my strengths in project management, team leadership, and creating organizational alignment in a matrixed environment. I am known as a leader who "gets things done on time and thoughtfully"-- project timelines and stakeholder needs are met, resulting in sustainable and profitable change. Specialties include: Strategic development, new program development and implementation, program management, P&L management, process improvement, project management, internal consulting, team leadership, and development of brand standards and best practices.
Marriott International
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Vice President, Global Quality – Guest Experience PlatformsMarriott International Feb 2020 - PresentBethesda, Md, Us -
Sr. Director, Global Quality And Performance ImprovementMarriott International Jan 2018 - Feb 2020Bethesda, Md, UsOversee team of 12 associates responsible for development and execution of programs, strategies, platforms, and tools that enable over 7000 Marriott hotels to improve the guest experience and achieve operational excellence. Some key responsibilities include:-Lead the operations of Marriott's guest satisfaction survey platform, capturing more than 5 million annual surveys. Partner with stakeholders to facilitate use of guest satisfaction data to inform performance improvement initiatives.- Oversee the design, global implementation, and day to day program management of revolutionary web-based tool that uses data analytics and action planning to enable operators to improve the guest experience.- Develop and implement strategies to improve delivery of customer-centric support and tools forperformance improvement to over 700,000 global stakeholders. -
Sr. Director, Brand Standards And Compliance StrategyChoice Hotels International 2008 - 2017North Bethesda, Maryland, UsAfter developing a business case and garnering senior level support to invest in new processes to more effectively monitor and improve the on-property guest experience and hotel product quality, I was selected to implement the strategy and lead the formation of Choice's Brand Standards and Compliance Strategy department. In this role, I developed the vision for, created, and managed the Brand Standards and Compliance Strategy department. I led a team that was responsible for operationalizing brand strategy by designing, implementing, and managing programs and processes to ensure successful execution of brand strategy and strong guest satisfaction across 5000 hotels. Department responsibilities included:-developing and communicating brand standards-overseeing several brand operations functions, including development and execution of mystery shop and brand standards inspection programs-developing and implementing processes and communication plans to support successful rollout of nationwide brand programs-leading strategic planning efforts to increase guest satisfaction/product quality and increase rate of franchisee adoption of new brand and corporate programs-managing $7 million P&L-leading and developing a team of 8 employees.Through my strategic and results-driven leadership style, I led a transformation in the way in which Choice Hotels International communicates and develops brand standards, deploys large scale brand initiatives, monitors and improves guest satisfaction gaps, and holds franchisees accountable for delivering a strong customer experience and executing the brand promise. -
Director, Brand Standards And ComplianceChoice Hotels International 2006 - 2008North Bethesda, Maryland, Us -
Director, Brand StrategyChoice Hotels International 2005 - 2006North Bethesda, Maryland, UsResponsible for the Quality and Clarion brand management function. Developed and implemented strategic initiatives to support and improve brand brand performance, including developing business cases to support the launch of new service offerings and brand requirements. Oversaw implementation of several key brand initiatives. -
Store Leadership ProgramThe Home Depot 2003 - 2005Atlanta, Georgia, UsManaged division-wide implementation of standardized process to improve sales and customer service at Expo Design Center division of Home Depot. -
Director, National OperationsScore Educational Centers 1996 - 2001A subsidiary of the Washington Post Company and Kaplan Educational Centers, Score Educational Centers was one of the first educational technology companies.1999- 2001 Director, National OperationsWas recruited by the COO to create, standardize, and implement best practices, to support annual growth of 50%. Served as consultant to under performing centers. 1996-1999 Senior Director/Center DirectorHad increasing responsibilities over a growing portfolio of centers. After successfully managing marketing, membership growth, and daily operations of highest revenue-generating educational center in company, was promoted to Senior Director where I managed the performance of several centers in Boston region generating $2M in revenue. Facilitated training sessions and managed staff development for 20 employees in region. Managed implementation, marketing, and daily operations for company introduction of new service offering.
Tamara Levadi Snyder Skills
Tamara Levadi Snyder Education Details
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Stanford UniversityBachelor Of Arts (B.A.) -
Emory University - Goizueta Business SchoolBusiness
Frequently Asked Questions about Tamara Levadi Snyder
What company does Tamara Levadi Snyder work for?
Tamara Levadi Snyder works for Marriott International
What is Tamara Levadi Snyder's role at the current company?
Tamara Levadi Snyder's current role is Vice President, Global Quality – Guest Experience Platforms at Marriott International.
What is Tamara Levadi Snyder's email address?
Tamara Levadi Snyder's email address is tl****@****mni.org
What is Tamara Levadi Snyder's direct phone number?
Tamara Levadi Snyder's direct phone number is +130159*****
What schools did Tamara Levadi Snyder attend?
Tamara Levadi Snyder attended Stanford University, Emory University - Goizueta Business School.
What skills is Tamara Levadi Snyder known for?
Tamara Levadi Snyder has skills like Strategy, Strategic Planning, Leadership, Cross Functional Team Leadership, P&l Management, Business Strategy, Hospitality Industry, Budgets, Competitive Analysis, Hospitality, Marketing Strategy.
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