Tamara D. Email & Phone Number

- Manages the client experience of up to 350 new and existing community members to encourage their use of the company’s app across mobile and web platforms. Oversees the onboarding of ~100 new members per month which includes collaborating with members and providing daily support across email and SMS to ensure completion. - Supports the sales function by managing data in the payment processor, Stripe, to secure membership renewals. Is in charge of presenting price adjustment options to members in various financial states to ensure client satisfaction and company profitability. For example, providing corporate, quarterly, monthly, and scholarship pricing options. - Assesses customer usage data via Amazon Managed Grafana to identify potential churn risks for customers within the 1st month of service. Organizes SMS and email campaigns to address and mitigate customer churn directly with customers. - Cultivates meaningful connections with new and established members by gaining insights into why they signed up for the service, and utilizing those insights to provide strategic guidance to help them make best use of the service in alignment with their objectives. - Designs customized feedback forms via Airtable and Mailchimp to gather customer data used for analyzing trends and patterns to gain a better understanding of their needs and preferences. Measures and presents data on customer satisfaction, product adoption, and retention to C-suite executives and fellow team members on a weekly and quarterly basis.- Spearheads the integration of automated processes, leveraging Zapier to unify company tools. Strategically designs and implements tailored integrations focused on enhancing client onboarding, experience, and data collection. Utilizes flow diagrams to visually articulate and refine these operational processes.

California, United States

* Orchestrates client database development, management, and optimization within various software (Airtable, Squarespace Scheduling) as the clientele grows from 0 to ~300 average monthly users (800 total users). Identifies information vital for the admin team and for the advancement of the client experience. *Spearheads the integration of automated processes, leveraging Zapier to unify company tools. Strategically designs and implements tailored integrations focused on enhancing client onboarding, experience, and data collection. Utilizes flow diagrams and dashboards to visually articulate and refine these operational processes, collaborating closely with the Chief of Product and Chief Technology Officer. *Creates comprehensive documentation for internal and external policies, ensuring clarity and compliance across organizational operations.*Provides direct client support via text and email channels, addressing concerns, rectifying billing discrepancies, troubleshooting technical issues, and advising on service selection. Leverages interactions to inform marketing, communications, and product teams, contributing to product improvement and proactively proposing solutions to identified issues.

United States

*Successfully navigated the establishment of LLC and S Corp tax designations for the business, meticulously crafting the articles of organization, and liaising with state agencies to ensure compliance and legal standing.*Conducted sales calls with potential clients to determine best service offerings, and closed 75% of potential clients to a 2-month minimum contract. Offered customizable packages for clients who needed in-depth solutions for extended timelines.*Organized and oversaw kickoff meetings with new clients to initiate project engagements. *Crafted and optimized various essential components including contact pages, email signup forms, website content, and engaging marketing collateral, contributing significantly to brand visibility and customer engagement.*Planned and organized monthly and quarterly business reviews for diverse client portfolios, encompassing leadership teams of two or more members. *Collaborated effectively with fellow contractors to ensure a comprehensive and holistic understanding of the business.

Baltimore, Maryland, United States

- Develops, implements, and manages social media strategies for various brands in industries such as Fashion, Public Relations, and Law.- Defines and analyses important social media KPIs- Oversees social media content for various brands- Measures the success of social media campaigns- Research latest social media best practices and technologies- Utilizes social media marketing tools such as Loomly, Creator Studio, Later, and Facebook Business Suite

Baltimore, Maryland, United States

*Organized comprehensive internal and external event management processes, developing event workflows and coordinating essential operational/marketing collateral.Contributed to the successful execution of 40 virtual events and 1 in-person event.*Provided hands-on support to event speakers, offering guidance on optimal practices for virtual events. Conducted tailored training sessions to familiarize them with internal community network functionalities and external event-hosting software.*Served as point of contact for internal staff and contractors on operational protocols, company policies, and individual role responsibilities, ensuring cohesive operations.*Elevated the internal and external customer journey for the company's B2B and B2C functions by reducing the steps in the processes by 25%, reducing resource utilization, and easing the workload on executive leadership.*Leveraged a suite of tools including email marketing, community networking, CRM platforms, and data collection software to monitor and enhance the experience of approximately 50 applicants for company educational programs and over 500 users of the mobile application.*Advised the CEO on strategies to enhance community management, refine business operations, and optimize program management. Recommendations encompassed refining event workflows, improving membership functionalities within the company's community app, and simplifying B2B & B2C service offerings.*Partnered with the executive team to outline HR hiring procedures and assisted with resume review, interviews, and candidate evaluations and enhancement of the new hire onboarding process.

California, United States

•Collaborate with content strategist, copywriter, and graphic designer to execute well-developed social campaigns for community-centered brands that increased active followers by 15% and reached over 30 thousand new accounts each quarter. •Conduct monthly analytical reporting to analyze engagement and advise clients and the content strategist on trends each social media account is seeing.•Utilize social media marketing tools such as Loomly, Creator Studio, Later, and Facebook Business Suite to schedule content for social platforms on a monthly basis.

Chestertown, Maryland, United States

- Coordinates communication campaigns to support chapter programs. - Manages Social Media Platforms and monthly newsletter; curate articles, ads and marketing assets.- Collaborates with communications team to ensure accuracy and efficient execution.

North Carolina, United States

- Curated templates for contracts, invoices, and collaboration inquiries.- Oversaw content creation and upload to Google drive - Supervised and coordinated content schedules for clients, invoice fulfillment, and consultations.

Chestertown, Maryland, United States

As Social Media Strategist, I strengthen the organization’s use of social media in order to better publicize the importance of voting in the 2020 Presidential Election, especially to young people in Kent and Queen Anne’s Counties. Ive established a notable presence on Instagram for the organization. I also created a Linktree account in an effort to increase accessibility to Your Vote Your Voice MD's website and the proper voting channels. I've conducted market and caption research to identify best practices to successfully expand the organization's outreach.

Baltimore, Maryland, United States

My summer internship with The Daily Record Maryland, a multimedia news source, was phenomenal. TDR publishes a print and online edition of their paper five days a week and breaks news daily on their website and social media platforms. The company publishes 30 special products including Path to Excellence: A Women’s Guide to Business, Largest Law Firms & Doing Business in Maryland. The special products are printed in magazine format. TDR celebrates leaders in Maryland through eight annual award events such as Maryland’s Top 100 Women, the Women’s Leadership Summit, and Most Admired CEOs. Additionally, the company offers digital marketing solutions to help customers with social media, search engine marketing and optimization, retargeting, and email marketing. The Daily Record Maryland is just one section of BridgeTower Media, which is one of the country’s leading business-to-business media companies. BTM excels in the media industry, offering 44 print and digital publications in more than 20 U.S. markets. During this internship, I had the opportunity to sit in on collaborative meetings between their other media news sources such as The Daily Record New York, Rochester Business Journal, Central Penn Business Journal, Central Penn Parent, and Lehigh Valley Business. My role as the Events Intern required me to be at the forefront of organizing the Top 100 Women and the Women's Leadership Summit promotions. Working alongside the Events Coordinator, I contributed to the virtual event planning through idea creation and communication between winners, sponsors, and guests. I completed special projects such as organizational charts, sales promotions, and demographic information as needed by the publisher. Additionally, I created marketing print and digital ads for other events as time allowed. I also sat in on event, client, and strategy planning meetings for additional events.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Washington College Chapter of Sigma Beta Delta, international honor society in business, management.

Education record

Activities and Societies: Class of 2019 President, SGA, English honor society, social studies honor society