Implemented transparent cross-team collaboration to ensure the release cycle of banking products, from working with business and IT stakeholders to delivering to end-users and updating support teams. Identified bottlenecks and streamlined communications within the department.Developed a documentation system for development, testing, support, and deployment requirements of projects. Managed risks to ensure projects were completed on time. Introduced regular reporting practices, presenting current information through infographics, presentations, and analytics to simplify progress tracking for teams and leadership.Established resource-sharing practices to address bottlenecks within projects. Acted as a hiring manager, addressing staff rotation issues within projects.

• Communication with external teams, including developers, designers, localisation, billing and others units and platforms• Creating project roadmaps, negotiating project scopes, identifying stakeholders, scheduling regular project meetings, creating shared understandings of projects by identifying and clearly communicating roadblocks, challenges, and dependencies• Documenting work to identify best practices so projects progress to dependable, successful, on-time completion• Tracking and reporting relevant qualitative and quantitative metrics• Triaging incoming work requests, tracking the progress of requested work• Driving multiple projects to completion• Supporting healthy team dynamics and a culture that welcomes diverse perspectives• Ensuring individuals and teams understand their commitments to goals and to each other; upholding a culture of belonging and accountability• Reinforcing the power and importance of attempting challenging work that may fail

* Communicate insights to management* Build business cases and get buy-in from stakeholders* Work directly with your stakeholders to gather business requirements* Minimise the manual efforts in application testing and delivery* Hands-on involvement in a project team and be accountable for requirement test planning & estimation, execution, and retrospective analysis* Identify opportunities for automation within software processes* Work closely with developers, product owners to build product test frameworks, test strategies, lead automation implementation for front-end web apps, microservices* Design and execute QA tests using scripts that automatically test functionality* Identify and report bugs and quality issues* Assist with manual testing* Outstanding problem-solving skills, ability to own & self-manage daily tasks and communicate with teams remotely