• Leading a dynamic team of Software Engineers and Software Tester with a direct manager in the automation development and quality assurance of consumer electronics and software tools for global satellite, cable, IPTV, and terrestrial markets both onshore and offshore.• Leading and managing continuous process/quality improvements; Building diverse, high-performing teams to achieve aggressive goals; Hands-on, results oriented, collaborative leader.• Manage release schedules, customer communications, and technical documentation for new and existing internal projects.• Developed and collected quality metrics to insure that the correct testing was happening.• Implemented new test automation and created the process for the company.• Priorities workload for employees when the direction would change.• Implemented and Improved ROI’s on internal quality assurance automation projects.• Provided yearly budgets to Senior VP. • Escalated to Director, Senior VP, and Executive VP when it was needed.• Take great pride in supporting and guiding my team and Director.• Manages, administers and coordinates functions of a product development engineering operation in accordance with policies, goals, and objectives established by the organization. • Ensures that approved policies and objectives are clearly understood and effectively applied in assigned areas of responsibility. • Responsible for maintaining effective communication between both internal and external customers and specific areas of assigned responsibility. • Assists in the recruitment, selection, training, and development of personnel. • Possess excellent management, organizational, leadership and training skills. • Ability to coordinate, control, and organize multiple functions and activities.• Creating and maintain teams budget

• Responsible for various operational and technical processes to support service delivery and order enablement for assigned service portfolios in the Consulting & System Integration Group (CSI), including service design simplification, solution configuration, supply chain and solution realization interfaces, etc.• Build strong operations, service knowledge, and technical skills.• Break down complex processes to drive portfolio simplification for customer and sales channels.• Provide technical and strategic leadership for operationalizing service line business plans, marketing strategy forecast, etc• Maintain current status of customer requirements for existing and future services.• Anticipate, identify, evaluate, and recommend market opportunities and lifecycle processes that are consistent with corporate priorities and business transformation processes that span the CSI Portfolio, including professional services, turnkey solutions, and implementation services.• Desire to work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.• Recommend and implement improvements to processes, strategies, and deliverables to align with customer satisfaction.• Led Avaya’s CSI group on Unit Acceptance Testing for monthly application releases.

• Direct launch of online capabilities to Canada, Europe, Asia, Latin America, and U.S., lead a test organization of over 40 testers to deliver end to end application deployments• Lead major global IT projects with in-house, out-sourced and offshore teams• Provided change management process through effective contingency plans and proper escalation• Drive the program team to meet or exceed stated program goals throughout the project life-cycle• Supported I/T certification for CMM Level 2, Horizon and Business Process Improvement• Effectively integrated different global work cultures to successfully complete projects• Coordinated scheduling and test execution to ensure all testing milestones were met• Monitored progress through Quality Center reports and metrics• Analyzed data using tools and queries to provide key business metrics to project teams and management• Advised team on issues relating to testing, business uses and upstream/downstream concerns of the e-commerce applications

• Obtained and interpreted requirements by working with Business Analysts, Project Managers, Product Managers, and Developers • Developed software test strategy, plans, and test cases based on functional and requirement specifications• Executed test cases and performed system, interface, integration, functional, negative, and regression testing• Discovered, isolated and described defects in the system software and verified the repair of such defects via Mercury Quality Center• Updated and distributed test status reports to Managers, Business Analysts, Project Managers, Product Managers, Developers, and other team members• Globally traveled and trained employees on both testing processes and applications at Dell in Port Allegro, Brazil and Bangalore, India• Led the testing of Dell’s Global Email Services which involved order cycle emails (order confirmation, order acknowledgement, order shipped) for customers worldwide• Performed data analysis using PL\SQL Developer and Enterprise Manager against Oracle and SQL databases respectively• Created product improvements in the Global Email Services space by increasing testing efficiency with automated test tools (Quick Test Professional)• Conducted test scripts audits and reviewed with project teams to ensure adequate coverage of requirements• Developed and built strong relationships with global test teams in India, Europe, Japan, and Brazil via conference calls and net meetings• Led Dell’s STG group to perform systems and application testing for security vulnerabilities after backend servers are updated with Microsoft Security Patches

• Contributed as a member of project teams to ensure high quality product requirements, design, construction, and release• Provided accurate and timely estimates for Development life cycle and efforts• On-boarded one of the first India teams to Dell, Inc. development• Reviewed internal and customer targeted documentation for technical accuracy• Organized and executed DIT testing