Information Management Officer / J2 Database Manager (Baghdad, Iraq)
194Th Armor Brigade
Fort Knox, Ky
• Oversaw Help Desk operations to include researching answers, troubleshooting problems, and maintaining Local Area Network (LAN) performance.• Responsible for the security and placement of over $150,000 worth of automation equipment including servers and user workstations. • Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues. • Supported and maintained the 194th Armor Brigade Active Directory containing over 2700 users.• Repaired and replaced hardware, including removable media, fans, CMOS batteries, hard drives, power supply, expansion cards, memory cards, computer cases, etc. • Ensured that data was properly categorized to allow efficient assessment by intelligence personnel to answer the Commanding General’s Priority Intelligence Requirements (PIR) during deployment to Baghdad, Iraq. • Maintained accountability of over $30, 000 worth of automation hardware and software during deployment to Baghdad, Iraq. • Performed daily duties to include intense support issues as well as being immediate direct support for seven training battalions in a 2700-user network.• Was responsible for the security and placement of over $150, 000 worth of automation equipment to include servers and user workstations.