Tamarra Gary Email & Phone Number

Greater Chicago Area

Managed a travel department that including supporting highly discerning members of North America's most prestigious non-profit organizations, museums, college and university alumni associations and cultural institutions in a fast-paced environment. Experience working in a travel company that produced unique deluxe travel offerings, both domestic and international itineraries, tailored to the special interests and educational themes of alumni, museums and other non-profit organizations while focusing on creative and innovative itineraries.Worked exclusively with high-end travelers by providing high-end customer service.Negotiated Tour Operator Contracts from major vendors including United and Delta Air Lines which brought in untapped revenues for the company.Changed the way the company sold airfare to its customers and in doing so improved customer satisfaction and improved the company's bottom line.Guided new hires in the Gohagan & Company way. This included fine tuning SABRE skills, encouraging FAM trips and other experiences that enhanced their knowledge of the Gohagan & Company product.Learning is an ongoing experience. I backed up my agents when confronted with difficulties so that the situation was handled with compassion and the agent learned from the experience. It could take the whole team to address a situation or it needs to be addressed in a separate area, knowing the difference and when to use which style of management is key.

Chicago, Illinois, United States

Able to maintain confidential and sensitive information.Adhered to Principles & Values and all company policies and procedures.Proficient understanding of and hands-on skills working with a significant volume of global travel at all levels.Understands customer's needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing.Research, plan and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.Continuous improvement ideas and assist in their implementation.Travel Agency, Travel Reservations, Cruise and Tour experience.Ensured that all key internal client service areas were aligned with client's goals.