Key achievement: 100 customer satisfaction• Managed & promoted the web shop• Management: Managed a team of 3• Develop brand & messaging to attract & retain customers• Customer service: Responded to emails & messages & suppliers in 24 hours or less• Communication: Liaised with suppliers & manufacturers• Negotiation: Looked for potential business partners, agreed on pricing of goods• Budgeting: Developed & managed budgets for marketing, operations & technology• Accuracy & attention to detail: Took & prepared orders in an accurate manner, handled cash & card payments, oversaw orders & delivery, kept an up-to date database of inventory

Key achievement: After implementing my ideas, the pizzeria’s rating went up from 4.2 to 4.7 on Uber Eats & Deliveroo, also increased sales by 50%• Management: Managed a team of 8-10 delivery staff members• Customer service & communication: Ensured that all customers were given responsive, friendly & courteous service at all times, successfully resolved complaints via e-mail/phone ensuring customer satisfaction • Recruitment: Took an active part in recruitment & selection processes• Training: Efficiently trained new staff on best practises/protocols• Sales: Upsold items when appropriate, met sales targets• Accuracy & attention to detail: Took & prepared orders in an accurate manner, handled cash & card payments, oversaw orders & delivery

Key achievement: 100 customer satisfaction• Managed & promoted the web shop• Develop brand & messaging to attract & retain customers• Customer service: Responded to emails & messages & suppliers in 24 hours or less• Communication: Liaised with suppliers & manufacturers• Negotiation: Looked for potential business partners, agreed on pricing of goods• Attention to detail & accuracy: Kept an up-to date database of inventory• Budgeting: Developed & managed budgets for marketing, operations & technology

Key achievement: 100% customer satisfaction• Customer service & communication: Answered multiple phone calls & e-mails, responded to customer enquiries in 24 hours or less• Transferred cars to pick up locations depending on customers' needs• Explained terms of rental agreements• Maintenance: Maintained the cleanliness of vehicles, carried out general maintenance• Attention to detail: Took payments, ensured correct charges• Administration: Completed paperwork with customers

Key achievement: Successfully navigated through challenges due to Covid-19• Management: Managed a team of 3-20• Recruitment: Took an active part in recruitment & selection processes• Training: Efficiently trained new staff on best practises/protocols• Finance: Obtained sponsors, prepared quotes & carried out other general financial duties, created financial portfolios for clients• Budgeting, analysis & researching: Developed & administered annual budgets following periods of strong analysis & research• Ensured marketing processes were kept within budget• Contracts: Signed contracts ensuring technical standards were met

Key achievement: Met & exceeded outlined sales goals• Communication & sales: Liaised with customers, used various sales techniques on a daily basis to develop relationships with existing & new customers & to drive sales• Cold calling: Performed successful cold calling, won multiple contracts• Marketing: Promoted products based on individualised client needs• Quotes & contracts: Prepared quotes, signed contracts