Consultant
CurrentLevel 3 Issue Management Lead for Customer:- Providing support for Veeva CRM in general.- Collaborating with the Level 2 team by providing consultancy, root cause analyses, and knowledge transfers when necessary.- Conducting root cause analysis for complex issues and coordinating resolutions with the Veeva Product and Development Team.- Addressing and resolving business-critical issues related to misconfigurations or deployments.- Handling admin tasks, such as running jobs outside scheduled times.In general, our EAM (Enterprise Application Management) team is dedicated to ensuring seamless operations for clients. We are responsible for planning and executing regular customer releases to maintain system stability, validating and assessing enhancement requests based on local, regional, or global initiatives, and implementing configuration changes. Additionally, we proactively monitor ORGs, jobs, and interfaces to identify and resolve potential issues before they impact business operations.