Tameika Laing ✦ Communications Operator Email & Phone Number

✅ Recruited to coordinate in-flight operations and occasionally took on a leadership role as a senior flight attendant and Acting In-flight Supervisor. Adhered to corporate procedures and regulations; observed company ethics and exhibit professional attitude. Remained calm in emergency situations and tactfully diffused conflicts by utilizing effective communication skills.➡️ Prepared pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination… Show more ✅ Recruited to coordinate in-flight operations and occasionally took on a leadership role as a senior flight attendant and Acting In-flight Supervisor. Adhered to corporate procedures and regulations; observed company ethics and exhibit professional attitude. Remained calm in emergency situations and tactfully diffused conflicts by utilizing effective communication skills.➡️ Prepared pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. Generated reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, and the conditions of cabin equipment.➡️ Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedule.➡️ Announced & demonstrated safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.➡️ Generated reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and onboard incidents. Prepare passengers and aircraft for landing per procedures.📌 Established customer service a top priority rather than completion of tasks. Applied customer relationship management strategies to monitor and report on communications pertaining to various complaints, and enquiries. Show less

✅ Handpicked to interact positively with customers and resolve guest complaints, while retaining a positive atmosphere. Mentored employees and promoted a workplace culture that emphasized quality, customer service, and performance standards➡️ Maximized food and beverage revenues via in house promotions and advertising. Generated weekly schedules and assisted the manager in planning and organizing daily lounge operations. significantly increased the establishment’s profits… Show more ✅ Handpicked to interact positively with customers and resolve guest complaints, while retaining a positive atmosphere. Mentored employees and promoted a workplace culture that emphasized quality, customer service, and performance standards➡️ Maximized food and beverage revenues via in house promotions and advertising. Generated weekly schedules and assisted the manager in planning and organizing daily lounge operations. significantly increased the establishment’s profits. ➡️ Communicated with guests and made them feel appreciated; ensured customers received an efficient and prompt service.📌 Key Impact: serviced the guests upon arrival, working closely with the operations team to ensure exceptional provision of VIP experience to each and every guest, while also providing feedback to management to maximize profits. Show less

✅ Managed a high-volume workload within a deadline-driven environment; served an average of 350 customers in any given week; consistently met performance benchmarks in all areas – ensured quality assurance and customer satisfaction operations➡️ Processed reservations received by phone, email, internet and fax. Maintained a strong rapport with all adjusters. ➡️ Handled and resolved confrontational situations; mediated risk, diffused tension, and applied situational critical… Show more ✅ Managed a high-volume workload within a deadline-driven environment; served an average of 350 customers in any given week; consistently met performance benchmarks in all areas – ensured quality assurance and customer satisfaction operations➡️ Processed reservations received by phone, email, internet and fax. Maintained a strong rapport with all adjusters. ➡️ Handled and resolved confrontational situations; mediated risk, diffused tension, and applied situational critical thinking.📌 Key Impact: compiled, entered, checked, amended records; ensured the accuracy and relevancy of all data entered. Show less

✅ Brought on board provide ongoing support with claims processing and general administrative duties, including screening emails, answering phone calls, documents drafting, acting as liaison between clients and office staff, conducting research, and maintaining databases in a high-volume environment which demanded multitasking and prioritizing versatile business needs➡️ Maintained documentation, including police reports, recovery data, vendor referrals, paying invoices, and additional… Show more ✅ Brought on board provide ongoing support with claims processing and general administrative duties, including screening emails, answering phone calls, documents drafting, acting as liaison between clients and office staff, conducting research, and maintaining databases in a high-volume environment which demanded multitasking and prioritizing versatile business needs➡️ Maintained documentation, including police reports, recovery data, vendor referrals, paying invoices, and additional payouts to process the claim. Maintained various logs of claims data and generated statistical reports as required. ➡️ Managed a large load of incoming and outgoing correspondence, sorting and flagging urgent items. Resolved customer problems & responded to inquiries. Demonstrated excellent communication skills, problem solving, decision-making skills.📌 Key Impact: provided support in emergency situations, mentored staff members and maintained 90% quality call average. Show less