Tameka Johnson Email & Phone Number

Bristow, VA

Fairfax, Virginia

• The primary point of contact for all Federal Home Loan Bank of Atlanta First Time Homebuyer applications.
• Review all applications, certifications, income and asset documentation to ensure that it meets first time homebuyer requirements
• Process, inputs, uploads all applicable documents
• Maintain all email notifications and requests and responsible for distributing all communications between the sponsor and Homeside Financial
• Provide initial and recurrent training for all employees
• Write policies and procedures for the flow of the first time homebuyer process within the company

Fairfax, Virginia

• Maintaining/communicating changes in the current product line, loan scenarios and guideline exceptions with our major third party investors
• Direct liaison for company program initiatives involving third party investor loans
• Responsible for reviewing, updating new and changing investor portfolio guidelines along with loan programs on company website
• Direct connection for corporation’s First Time Homebuyer program initiative: In charge of training company branches on grant product and program along with manufacturing training material/presentations
• Cursory reviewer for the above loan product which entails modest underwriting along with processing and submitting loans based on the qualifying guidelines

Washington D.C. Metro Area

• Accurately prepare all legal documents for settlement, including but not limited to: Deed of Trust, Mortgage Note, Rider(s), Addendum, Initial Escrow Account Disclosure Statement, Errors and Omissions Statement, Flood.
• Examine Title Insurance Commitment(s), in order to establish correct ownership, encumbrances, and interest in the property. Ensure protection of BFSFCU’s lien priority and acquires
• Achieved excellence on performance appraisals throughout career

• Processed and closed equity mortgage loans from the initial loan application through the loan closing process
• Demonstrated skilled knowledge of mortgage lending requirements, regulations, and procedures

• Obtained and exceeded customer service and quality expectations
• Handled 250 loan applications on a monthly basis
• Managed processing loan center workflow using effective delegation, tracking and consistent follow-up
• Maintained Performance Development Programs and Coaching and Counseling sessions to ensure steady career progression
• Created training materials and organized training classes
• Facilitated effective training classes for new loan officers and managers outlining the basic loan process

• Undertook the role of the retail department as the sole processor for investor loans
• Took the initiative to learn new and complex investor portfolio guidelines and loan programs/applications with little guidance
• Developed and responsible for the training of Mortgage Consultants and departmental managers on new loan systems
• Recognized as “go to” person from all aspects such as loan procedure to resolving customer service issues
• Traveled and facilitated training for other loan centers in different cities and states

• Assisted General Manager with main responsibilities of travel planning, coordinating meetings, monthly reports, answering phones, assisting with all other duties as needed that were outside of the office structures
• Maintained and ensured the confidentiality associated with this high position
• Supported general manager in both formal and informal meetings
• Handled the smooth running of the office

• Successfully completed 2 week underwriting training course. Upon return approached on devising a new training program for new hires.
• Maintained loan pipeline consisting of 25 loans which were approved or denied within 48hrs of receipt
• Selected to organize and facilitate new training course for new hire processors
• Successfully trained and mentored new loan processors on all stages of the loan process, loan system applications, and guidelines
• Those individuals have become some of the most recognized, successful and promoted individuals in their respective offices

• Handled incoming purchase and refinance loans from beginning to end to ensure timely closings
• Demonstrated ability to meet specified time deadlines and ability to work in a fast-paced environment
• Maintained above and beyond attitude to ensure exceptional customer service even in stressful while under minimum supervision
• Consistently averaged 70 new loans per month and over 30 loan closings per month with closing average of 25 days or less
• Effectively able to handle larger loan pipelines than other processors due to being very proactive with work load
• Achieved “Consistently Exceeds” or “Meets and Sometimes Exceeds” on performance appraisals throughout career

• : Website lead searcher and lead distributor
• Created the Internet Loan Group Department for the company with 6 other individuals
• Fielded incoming calls and emails from field representatives/realtors/consumers
• Took inbox email and converted to a live loan application by manually inputting information into database systems
• Assisted field representatives on status of accounts which included realtor and broker accounts as well as status of loan application process and stage in process