AI Automation. Film/Television Production. Roku Channel Development. Live Streaming Services. Web Development. Graphic Design. Broadcast & Motion Graphics. Event Flyers.

Escalations Manager,  Manage carrier escalations and vendor performance Wholesale Service Assurance customers such as Twitter, Facebook, AT&T, Verizon, etc. Escalation analysis and recommendations for improvement(process, systems, procedures, etc.) Demonstrate ability to work in a fast paced environment with multiple priorities, highly organized/time sensitivity, ability to work independently in a geographically dispersed organization, process driven with a high attention to detail, excellent judgement, problem solving and conflict resolution skills. Track and report escalation status and performance. Direct customer interaction and support Report chronic LEC performance issues to our carrier management teams and vendor account managers.

Network Analyst, Confidential· SME (Subject Matter Expert) for dark fiber· Remotely access and troubleshoot the circuits of various carriers and telecommunications companies, including but not limited to: Twitter, AT&T, Verizon, Amazon, Facebook, Sprint, Zayo, Comcast, GA Public Web, Cox, etc. · Knowledge of data networking concepts & technologies such as touting protocols, TCP/IP, PPP, T1 lines & Ethernet· Pre-Provision/Build/Roll VLANs – Accedian – Perform RFC Testing, etc.· Knowledge of Central Office transport equipment including test methods such as Loops, Understanding Cross Connects and Assignments, PMs, etc.· Knowledge of Optical and Electrical Transport Circuits from DS0 thru DS3· Ability to Test, Troubleshoot and Resolve Circuit issues across a variety of CKT Types including but not limited to DS0-DS3 and Carrier Ethernet· Knowledge of DLR/CLR Interpretation to Isolate and establish common points of testing for Trouble Resolution· Performing bandwidth upgrades remotely on cell towers for carriers such as AT&T, Verizon, Sprint, T Mobile, etc.· Provide operational support for our service provider data network (Juniper, Alcatel-Lucent & Cisco routers & switches).Set up/run conference bridges resolving dark fiber issues for major carriers

• Involved in basic support resolving and troubleshooting Hardware and Software issues. • Improvement of PC image, utilizing imaging software• Creating and maintaining weekly and inventory reports utilizing MS office products. • Updated inventory of software / hardware and other equipment resource.• Provided helpdesk support including phone and email support.• Provide mail support and Monitor and set up Email accounts in outlook and outlook configuration. • Pre/Post Production (television), audio/video editing, operate switcher & TV camera, Broadcast/Motion Graphics, Graphic/Print Design, Webmaster, Worship Software, Web Design. Troubleshooting (utilizing both PC & Mac - Adobe Creative Suite, Final Cut Pro, Motion, etc)

· Produce for television, radio, online and print media· Roku and FireTV channel development· Operate and train others on multi-cam live shoots, produce, direct, design, etc. · Film clients in studio and on location· Design motion/broadcast graphics for television · Liaison between on air talent and television station, from media buys, design, pre production, production, post and FTP transfers to the station· Web design, flyer design, motion graphic design· Write commercial copy for voiceover and air· Utilize various software including: Adobe PhotoShop, Adobe After Effects, Adobe Premier, Final Cut Pro, etc.• Developed and run Kingdom Business Broadcasting Network on Roku, FireTV & Android TV • Host/Produce/Edit Video Vineyard • Film & produce various programs • Pre/Post Production & design • Audio/video editing • Broadcast/Motion Graphics • TV camera operator • Web Design • Graphic/Print Design• Interact with customers from concept to completion

• Configure PC’s and Laptops• Migrate end users from Windows XP to Windows 7• Reimage/refresh laptops and desktops and transfer data accordingly.• Provide first level problem determination for desktop hardware• Work in a dynamic, fast paced, hands-on, high stress environment.• Detail oriented with the ability to learn detailed processes and methodologies.• Interact with customers, associates, contractors, and vendors in a professional manner to ensure customer satisfaction.• Escalate all issues to supervisor.• Respond to inquiries and answering any questions in person, via telephone, and via email.