Tamela Miller Email & Phone Number

Long Key, Florida, United States

Location: Fiesta Key RV Resort, Florida Keys, MM 70Lead as Interim General Manager during their absences. Make executive-level decisions. Monitor budget. Reconcile Rent Roll Report three times a week. Consult with Security each morning to resolve action items. Recruit, onboard, train, schedule, supervise, and discipline staff. Enforce corporate, legal, and regulatory mandated staff development, certification, and licensures. Conduct employee performance reviews. Ensure employee satisfaction. Coordinate and facilitate staff meetings. Escort, perform, and report site inspections. Address punch list items. Inventory. Troubleshoot POS/PMS systems. Maintain visibility by walking common areas a few times a day, such as the pool, store, and beach. Establish rapport with customers, resulting in long term and repeat business. Resolve first impression issues and escalated customer complaints. Cover vacancy as Interim Housekeeping Supervisor – oversee room turnovers and inspections, liaise with vendors, manage the housekeeping board and cleaning projects, showcase materials, rotate stock, plus order maintenance and repairs for the facility, appliances, and equipment.

Naples, Fl; Chattanooga, Tn; Henderson, Nv; Hudson, Oh, United States

Created and executed action plans for marketing and community outreach. Assisted in the placement of advertising. Conducted community visits including community and business associations. Facilitated informational seminars. Made marketing calls to prospects. Secured deposits to reserve apartments, executed rental agreements, and handled all paperwork for leasing apartments in the community. Tracked all marketing activity in the prospect management database. Networked with potential business referral sources. Assisted with grand opening, marketing, and resident events. Maintained an open, honest and professional relationship with all staff, vendors, and visitors to the community.

Zephyrhills Fl

Property size: 268 lotsAssisted guests in making reservations. Prepared new lease documents and collected bi-annual lot rent. Prepared utility bills. Reviewed weekly aging report and collected past due accounts. Inspected park and made recommendations for improvements. Facilitated our park representation with a new display booth at the Florida RV Super Show, Tampa, FL. While Manager of the Park, updated all marketing materials, had Wi-Fi installed in the park, improved the landscaping, had 22 trees removed, purchased new pool deck furniture, and sold a park model.

Ocala, Florida, United States

Launched Serras Care Division of Serras Senior Transitions. Developed all business processes. Established a CRM. Created and executed marketing plans. Attended Chamber & Economic Partnership events and senior health fairs. Met with business leaders. Created advertising. Scheduled and facilitated presentations to 55+ active adult communities, independent retirement communities, and realtor groups. Built and maintained relationships with independent living, assisted living, memory care, and rehabilitation centers.

Oxford, Fl And Alpharetta, Ga, United States

Sold and marketed tours to prospective residents and influencers. Participated in community outreach. Fulfilled resident requests. Walked interior and exterior of community daily. Organized repairs to ensure all available units are rent ready. Assisted in rent collection and lease renewals. Facilitated events. Hired, trained, and supervised all staff – activity director, housekeepers, servers, and maintenance technician. Processed all new hire paperwork. Oversaw dining room service. Covered as the Overnight Emergency On-Call Manager.

Apalachicola, Florida, United States

Covered guest services – made reservations, toured prospective group sales and upsold them, served breakfast, hosted guest receptions, and supervised staff.

Jacksonville, Fl And Venice, Fl, United States

Sold and marketed tours to prospective residents. Walked the community. Organized repairs to ensure all available units were rent ready. Fulfilled resident requests. Assisted in rent collection and lease renewals. Facilitated events. Hired, trained, and supervised all staff – activity director, housekeepers, servers, and maintenance technician. Processed all new hire paperwork. Oversaw dinner service. Covered as the Overnight Emergency On-Call Manager.

Findlay, Ohio, United States

Held a high-profile position requiring a significant amount of integrity and confidentiality. Utilized good judgment at all times and exemplified a friendly, positive, and professional image of the center. Maintained the Superintendent’s calendar. Took board meeting minutes. Planned events. Spoke with and distributed written correspondence to clients, board members, plus state and county officials. Worked as the Executive Assistant to the Superintendent.

Tampa, Florida, United States

Represented Mainsail Lodging and Development in a friendly professional manner to sell service and educate guests on all aspects of Mainsail Hotel and Conference Center, Mainsail Beach Inn, and Private Island Resort Scrub Island, BVI. Accurately entered reservations and identified customer needs. Displayed excellent communication skills. Met sales and business objectives.