Tammy Middlecamp Email & Phone Number

Spring Branch, Tx, Us

Lindon, Utah, United States

• Lead the process of transitioning new clients from their existing payroll software to BambooHR; utilize effective client service and change management practices to ensure a smooth conversion • Act as the primary client contact throughout the client implementation process • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust-building. • Serve as the subject matter expert and advocate for the product suite; ensure set up is consistent with the client's needs and expectations • Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals • Test client data and system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software • Maintain accurate project status in project management software; provide real-time updates as needed to project stakeholders • Conduct telephone/web-based and face-to-face training sessions with new users • Transition clients to ongoing Client Services Support resources upon successful implementation

Utah, United States

• Provided exceptional phone and email support to our clients • Researched and provided answers and solutions to challenges with BambooHr Payroll software • Assisted clients in integration with BambooHR software• Personal metrics never dropped below 240% in phone, email, and chat cases. Identify and assess customer's needs to achieve satisfaction. • Collaborate with clients and tax team members to review payroll and tax information, ensuring accuracy and compliance with regulations. • Contribute expert guidance on product, technical, and tax-related inquiries, resolving issues and escalating as needed. • Triage non-support-related requests to other internal teams. • Minimize escalation through ownership and transparency. • Support our Tax team with requests during quarter-end and year-end filings. • Continuously improve skills and knowledge through collaboration with all cross-functional teams.

Remote

• Start up Project manager for an app for transitioning military and current veterans launched in 2022.• Project manager for a new brokerage network for military and veteran families to eventually include lender programs.• Back-end operations for several projects including webinars and Lost During my PCS project• Program manager for DAGR• Developed and initiated projects, managed costs, and monitored performance.• Updated operational methods and oversaw accounting procedures for improved efficiency.• Drove team success through shared vision and recognition of quality performance.• Modified and directed project plans to meet organizational needs.• Identified plans and resources required to meet project goals and objectives.• Facilitated communication between internal personnel, contractors, and vendors for project cohesion.

Honolulu, Hawaii, United States

• Converted client contracts into projects and existing $4.4M in delayed charges into estimates for a new accounting system.• Assisted the department Sr. Accountant with bookkeeping management of a company handling over 460 + clients.• Worked closely with the CFO as a team of 2 while the company was looking to hire a new Sr. Accountant.• Created accurate invoices using proper projects and product codes for new contracts.• Created first of the month invoicing from estimates for recurring revenue.• Inspected paid and unpaid invoices including cleared payment inquiries and check to void to maintain accurate files and records according to company standards.• Monitored account balances, tracked expenses, and prepared analyses of accounts and related financial activity to produce monthly financial reports.• Reviewed automatic payments to ensure correct coding and authorization and ensured contracts had all required documentation.• Developed and maintained a filing system for financial information, records, and documents to ensure easily available information.

• Assisted with quality control for military bases around the world to ensure military members and veterans have access to the best real estate resources and community insights by using the PCSgrades platform.• Provided insightful blogs to assist the military community facing everyday challenges, as well as PCSing.• Assisted in proofreading and editing blog posts.• Compiled, sorted, and verified data such as ranks, contact information, locations, processes, and on and off-base neighborhood availability for entry.• Identified problems with data management policies and procedures and provided input revisions.• Researched, reviewed, and added Veteran benefits for states and federal for the new upcoming apps to be used by the military.• Learned new skills and applied them to daily tasks to improve efficiency and productivity.• Exceeded goals through effective task prioritization and a great work ethic.• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.• Collaborated with team members to achieve target results.

Honolulu, Hawaii

• CEO's Executive Assistant and Office Manager.• Established QuickBooks accounting system to reflect accurate financial records.• Posted daily receipts and payments in accordance with corporate protocols.• Calculated deductions and processed payroll for employees.• Reviewed and processed employee expense reports and vendor invoices for payment.• Supported operations by communicating with customers, filing documents, and managing data.• Identified accounting errors when cross-referencing documents and database information.• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.

Everett, Washington

• Managed the facilities and day-to-day administrative operations for the Seattle-Everett office• Modernized the equipment inventory reconciliation process for 5 local markets and created a QR code standard to replace the numerical spreadsheet system• Launched the Employee Resource Guide for the Seattle market and maintained updates annually• Spearheaded development and roll-out of 2019 Market Changes over 6 Seattle Markets representing $233M in annual sales; scheduled onboarding for 14 new Redfin Agents in the Seattle market• Triaged support team and agent issues, help requests, and equipment issues in an on-call role• Collaborated closely with the Property Manager and Security Manager to ensure proper maintenance for the $3.8M facility and safety protocols for 130 personnel• Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.• Prepared meeting rooms and materials and record important information.• Coordinated special projects and managed schedules.• Implemented project management techniques to overcome obstacles and increase team productivity.

Newport News, Virginia

• Managed 360 apartments and led a team of 6 office staff and 10 maintenance team members• Maintained an occupancy of 93% while assisting with the planning of 100 new apartments.• Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.• Developed and executed a plan to achieve and maintain a 98% or better rate of occupancy.• Completed final move-out walk-throughs with tenants to identify required repairs.• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.