• Job definition including but not limited to:o Meet with customers to discuss requirements, present solutions, and participate in negotiating termso Translate customer business issues/opportunities into technical solution/business requirements o Directs technical strategy, design, construction and maintenance to deliver business requirementso Leads cross functional/development teams in implementation of solutionso Develop technical solutions to meet customer requirements beyond standard product offeringso Applying best practices and architecture principles for delivering projectso Managing end-to-end solution detailed design in light of agreed solution architecture o Provide HLD (High Level Design) and LLD (Low Level Design) for the proposed solutiono Maintain traceability between requirements and other products/solutionso Guiding and mentoring the delivery teams through the entire development processo Focus on performance, availability and scalability of any new solution/producto Supervise and ensure quality delivery of the analysis, design, and development of the solutiono Coordinate and/or participate in the planning and execution of solution testing• Achievements/Projectso Successfully managed to provide end to end solutions for 87 projects (30 commercial projects and 57 customer care/customer experience projects)o Took charge of re-designing the promotions’ platform that reduced time to market by 80% and OPEX savings by almost 30%o Planning and design of Network Open APIs which is a strategic project aiming to avail network resources as Open APIs for developers o Led a team of technical staff to enhance roaming experience to be as the first step towards convergence “Prepaid/Postpaid convergence”

• Job definition including but not limited to:o Producing architecture and strategy roadmap coherently with Vodafone group technology strategy whilst monitoring and interpreting trends in the industry. o Structure and package analyses, strategies and recommendations into highly effective, compelling communication and presentations to various audiences, including senior executives. o Own and manage multiple strategic projects and work programs on both an on-going and an ad-hoc basis, working collaboratively across the products and services delivery teams. o Assisting, organizing, synthesizing and communicating strategic or support work across all stakeholders.o Taking an active role in key projects, leading the strategic component of the project deliverables o Conducting best practices sharing workshops alongside with the recommendations from Vodafone group technology teams.o Governance of strategy execution across the products and services department coherently with the technology strategy office.• Achievements/Projectso Produced strategy long term plan “LRP” by conducting multiple workshops with all teams across technology in liaison with technology group strategy and local strategy officeo Planned and designed a disaster recovery strategy for the IT/VAS systems, a project which was highly commended by the management teamo Led a bi-monthly strategy execution governance meeting with all teams across products and services departmento Conducted set of workshops with the technology vendors to make sure that we are aligned with latest technologies in the marketo Managed the “SDP – Services Delivery Platform” program as one of the key strategic projects in the VAS domain o Acted as Vodafone Egypt SPOC in joyn initiative across Vodafone Group to overcome the OTT “Over The Top” threat over telecom operators

The products and services delivery technology sector is covering VAS, BI, CRM, Charging and billing.Job definition including but not limited to:• Development & execution of product and services delivery capacity and performance plan in line with the company’s assumption and ensure its operability to achieve the desired objectives with Vodafone group. • Studying Service descriptions received from marketing department and making a complete feasibility study from capacity point of view.• Study the effect of promotions and new services on the network elements capacity and providing a post-production analysis.• Suggest capacity solutions in order to achieve the forecasted service traffic.• Data collection of required reporting information from the different systems.• Generation of Capacity Planning & Performance reports and producing ad hoc resource usage reports and analysis• Produce products & services delivery expansions roll-out plan.• Contributes largely to the development and recommendation of standards and guidelines in conjunction with Strategy & Planning.• Perform cost estimation and alternatives analysis for capacity demands and growth.• Monitors utilization, analyzes current and future resource demands and forecasts future resource requirements to optimize planning and budget forecast efforts. Summarizes findings using factual evidence and presents reasoning for utilization increases and/or decreases.• Study annual forecast metrics issued by the business teams each fiscal year, and study results are:o Outline needed expansions to accommodate business forecasts accompanied with the required budget.o Prioritization of expansions with the commercial planning team to help outline all Business risks may occur due to any capacity issues. o Provide the “Core network and Transmission” teams with the required bandwidth and expansions from their side to accommodate expansions in the products and services.

• Installation and configuration of ADSL components to ensure QoS promised to the customers.• Providing on-site support for high valued enterprise customers• Handling customers having trouble with first-time service installation

• Promote products on behalf of the company and work closely with Sales Consultants.• Maintains high attention to detail to ensure all account objectives and needs are met.• Ensure customer satisfaction by interacting directly with customers and understand the customers' needs to provide the suitable products that fulfills these needs.• Comply with all elements of the Core Values and use the Quality System, including the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction.