Tamer Mohsen Email & Phone Number

Egypt

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

Egypt

Egypt

Egypt

• Job definition including but not limited to:o Meet with customers to discuss requirements, present solutions, and participate in negotiating termso Translate customer business issues/opportunities into technical.
• Achievements/Projectso Successfully managed to provide end to end solutions for 87 projects (30 commercial projects and 57 customer care/customer experience projects)o Took charge of re-designing the promotions’.

• Job definition including but not limited to:o Producing architecture and strategy roadmap coherently with Vodafone group technology strategy whilst monitoring and interpreting trends in the industry. o Structure and.
• Achievements/Projectso Produced strategy long term plan “LRP” by conducting multiple workshops with all teams across technology in liaison with technology group strategy and local strategy officeo Planned and designed.

• The products and services delivery technology sector is covering VAS, BI, CRM, Charging and billing.Job definition including but not limited to:
• Development & execution of product and services delivery capacity and performance plan in line with the company’s assumption and ensure its operability to achieve the desired objectives with Vodafone group.
• Studying Service descriptions received from marketing department and making a complete feasibility study from capacity point of view.
• Study the effect of promotions and new services on the network elements capacity and providing a post-production analysis.
• Suggest capacity solutions in order to achieve the forecasted service traffic.
• Data collection of required reporting information from the different systems.

• Installation and configuration of ADSL components to ensure QoS promised to the customers.
• Providing on-site support for high valued enterprise customers
• Handling customers having trouble with first-time service installation

• Promote products on behalf of the company and work closely with Sales Consultants.
• Maintains high attention to detail to ensure all account objectives and needs are met.
• Ensure customer satisfaction by interacting directly with customers and understand the customers' needs to provide the suitable products that fulfills these needs.
• Comply with all elements of the Core Values and use the Quality System, including the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction.

M.S.C, Electrical Engineering

B.S.C, Communications And Electronics