Responsible for planning and development of dealer group. Managed all construction and improvement projects. Negotiated contracts, selected contractors and participated in design and appearance process. Managed utility contracts, and managed all exterior and interior esthetics of existing and future stores. I was directly involved in dealership acquisitions. Maintained an understanding of franchise and state laws affecting our dealerships, monitoring our compliance, recommending change and implementation. Responsible for all contracts with vendors.

Responsible for all customer relations both in sales and service. Directly involved with dealer marketing projects that generated new business and maintained existing customers. Responsible for sales representative product training and new employee orientation. Duties included coordinating public relations events sponsored by Woodfield Lexus, including charity events, client appreciation events and new product launch gala's. Responsible for creating monthly dealership newsletters and coordinating "New Owner Orientation" clinics and seminars.Awarded the prestigious Elite of Lexus award for Customer Satisfaction in 1992 and 1996.Won "Most Creative Marketing Tool" in January 1992 at the Dealer Twenty Group.