Tamer Elrefaie Email and Phone Number
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I am a dynamic and dedicated professional with certifications in Lean Six Sigma and Project Management (PMP), boasting over two decades of proven expertise across various sectors, including healthcare, banking, technology, and microfinance. My extensive experience encompasses project management, process improvement, and effective team leadership.In the microfinance sector, I have led initiatives to optimize lending and repayment workflows, introduced tech-driven solutions for enhanced loan tracking, and championed customer-centric approaches that prioritize financial literacy and empowerment.My track record includes successfully integrating state-of-the-art systems within flagship healthcare institutions, spearheading transformative initiatives in global banking hubs, and consistently striving for operational excellence. I have a passion for seamlessly blending strategic planning with hands-on execution, always committed to aligning projects with organizational objectives, mentoring teams to reach their full potential, and delivering solutions that resonate with both client needs and industry advancements.I excel at fostering a collaborative environment and ensuring that projects and processes seamlessly align with broader organizational objectives. My approach is rooted in a commitment to driving efficiency and excellence across diverse sectors.All of those opportunities enriched my field of expertise in:- Economics- Customer Satisfaction- Finance- Business Management- Business Development- Sales Management- Customer Relationship Management (CRM)- Market Research- Operations ManagementIn addition to that, I hold a Bachelor's Degree in Economics & Political Science, Major: Economics, Minor: Social - Science Computing from Cairo University, I also believe that the only way to stay relevant is to keep learning, so every week I strive to pick up at least one new technique that I can work into my skills. It's going to be my absolute honour to provide my services to you. I'm a very professional individual who is eager to give 100% of my energy and concentration and give you all my knowledge to give you high-quality services, I will always try my best to exceed expectations no matter what.Tamer Mostafa El-Refaie+201030400163tamerelrefaie@gmail.com
Tanmeyah Micro Enterprise Services
View- Website:
- tanmeyah.com
- Employees:
- 976
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Business Process Efficiency Senior Manager | Business DevelopmentTanmeyah Micro Enterprise ServicesCairo, Cairo Governorate, Eg
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Business Process Efficiency Manager | Business DevelopmentTanmeyah Micro Enterprise Services Feb 2021 - PresentCairo, EgyptHighlighted Achievements:• Successfully spearheaded a comprehensive overhaul of the Business Process Efficiency department, building it from the ground up. I collaborated with relevant departments to create tailored Standard Operating Procedures (SOPs) for each unit, resulting in improved performance and efficiency. Additionally, I meticulously designed workflow maps that not only streamlined processes but also enhanced inter-departmental synergy.Key Highlights:- Diligently oversee and manage team performance, prioritizing quality processes and continuous improvement. I conduct regular evaluations, providing insightful feedback to senior management, and ensure team members align with the organization’s strategic values and goals through adaptive coaching techniques tailored to individual needs.- Develop institute RACI (Responsible, Accountable, Consulted, Informed) metrics and implement lightweight technologies to provide critical insights to business leadership and stakeholders.- Lead a meticulous review and development of business department policies and procedures, ensuring alignment with organizational values and plans.- Implement cost optimization strategies and reduce time wastage, emphasizing a commitment to superior operational performance.- Conduct a comprehensive review of process maps and analytics support, leading to the rebuilding of maps with new enhancements that align with strategic goals.- Offer strategic planning, analysis, and actionable recommendations for service improvements tailored to evolving business needs. I consistently focus on delivering quality work through smart goal-setting, effective prioritization, and strategic foresight.
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Project Management & Process Improvement Consultant (Open To Contract)Self Employed Apr 2016 - PresentDoha, QatarKey Valued Achievements:- Understand clients' specific needs, challenges, and goals through initial consultations and assessments.- Develop project plans, timelines, and budgets, outlining the scope of work and deliverables.- Conduct thorough assessments of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.- Redesign and optimize business processes to enhance efficiency, reduce costs, and improve overall performance.- Assist clients in implementing process changes, including developing change management plans and communication strategies.- Manage projects from initiation to completion, ensuring they stay on schedule and within budget.- Identify potential risks and develop mitigation strategies to minimize project disruptions.- Implement quality control measures to ensure that projects and processes meet established standards and objectives.- Collaborate with cross-functional teams and departments to implement process improvements and project initiatives.- Create comprehensive project documentation, including project plans, progress reports, and process manuals.- Provide training to client teams on new processes, tools, and methodologies.- Use data analysis techniques to assess the effectiveness of process improvements and make data-driven recommendations.- Promote a culture of continuous improvement within client organizations, encouraging ongoing refinement of processes.- Maintain regular communication with clients to provide updates on project progress, address concerns, and ensure client satisfaction. -
Senior Project Administrator | Senior Product SpecialistKhalid Scientific Co. Jul 2016 - Dec 2019Doha, QatarHighlighted Achievements:- Led the successful execution of two pivotal projects: - Spearheaded the integration of the largest pharmacy-centric inventory management system across three flagship hospitals under Hamad Medical Corporation. This initiative seamlessly merged with existing HMC systems, introducing a state-of-the-art, Fully Automated Pharmacy Packaging System. - Championed the deployment of the Pharmacy Automated Tablet Packaging Systems in two prominent hospitals within the Hamad Medical Corporation framework, setting new benchmarks in pharmaceutical automation and efficiency.- Secured two landmark service contracts: - Revolutionized pharmaceutical management by introducing an automated pharmacy packaging and inventory system at SIDRA Medical and Research Center, one of Qatar's preeminent healthcare institutions. - Orchestrated the deployment of SIDRA Medical and Research Center's largest Pneumatic Tube system, comprising an impressive 125 stations, optimizing interdepartmental logistics and efficiency.- Spearheaded advanced clinical application training sessions in the surgical arena, introducing over 150 healthcare professionals from HMC & SIDRA Medical and Research Center to state-of-the-art OR Table technology, enriching their operational expertise.- Catalyzed a significant 36% surge in divisional sales through strategic marketing and distribution of cutting-edge infection control systems and their essential consumables.Key Highlights:- Leveraged profound healthcare expertise to gain an intimate understanding of client preferences and market trends, enabling a comprehensive grasp of primary product offerings (Swisslog & GETINGE) and emphasizing their distinguishing features and benefits in the marketplace.- Orchestrated the entire project lifecycle, from meticulous planning to execution, including crafting tailored solutions that resonate with client-specific requirements, ensuring deliverables meet stipulated quality benchmarks.
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Senior Project Officer | Project ManagementHamad Medical Corporation Mar 2013 - Mar 2016Doha, QatarHighlighted Achievements:- Successfully executed two pivotal projects: - Led the integration of a pharmacy-centric inventory management system across three flagship hospitals under Hamad Medical Corporation, introducing a state-of-the-art, Fully Automated Pharmacy Packaging System. - Oversaw the deployment of Pharmacy Automated Tablet Packaging Systems in two prominent Hamad Medical Corporation hospitals, setting new standards in pharmaceutical automation.- Secured two significant service contracts: - Revolutionized pharmaceutical management at SIDRA Medical and Research Center with an automated pharmacy packaging and inventory system. - Orchestrated the deployment of SIDRA's largest Pneumatic Tube system, optimizing logistics across 125 stations.- Conducted advanced clinical application training sessions, enhancing the operational expertise of over 150 healthcare professionals.- Achieved a 36% increase in divisional sales by strategically marketing and distributing cutting-edge infection control systems and related consumables.Key Highlights:- Leveraged healthcare expertise to understand client preferences and market trends, emphasizing primary product offerings (Swisslog & GETINGE) and their unique advantages.- Orchestrated the complete project lifecycle, from planning to execution, including tailored solutions, quality benchmark adherence, post-project reviews, and continuous refinement.- Significantly improved customer satisfaction through a commitment to delivering exceptional services and top-tier products. -
Assistant Project Manager | Project DeliveryCitibank Egypt Jul 2007 - Feb 2013Cairo, EgyptKey Highlights:- Collaborated with managers and department heads to define clear business needs for system improvements and new initiatives.- Examined and interpreted business requirements in the context of system capabilities, ensuring optimal implementation strategies.- Authored comprehensive BRDs (Business Requirement Documentation) in consultation with business stakeholders.- Obtained necessary managerial endorsements on BRD to ensure alignment with business goals.- Reviewed functional specifications to ensure alignment with identified business needs and requirements.- Managed developers and regional technical teams until the completion and readiness of the UAT (User Acceptance Test) environment.- Ensured that all test scripts comprehensively covered the agreed-upon business requirements.- Verified post-production testing to ensure alignment with business objectives and expectations.- Obtained requisite managerial sign-offs before deploying enhancements or projects into the production environment. Country Consumer COB (Continuity of Business) Coordination:- Served as the primary liaison between Country and Regional Application COB Managers, maintaining regular progress updates and key deliverables.- Orchestrated all quarterly COB tasks, including reports and tests, to ensure uninterrupted availability of banking systems during potential disruptions.- Guaranteed the full functionality of all units and departments on banking systems during COB situations, ensuring uninterrupted access to production data and reports.- Collaborated with business and IT teams to conduct rigorous testing, confirming the overall preparedness of the COB site. -
Senior Operation Team Leader | Operations ManagementIbm Oct 2006 - Jul 2007Cairo, EgyptHighlighted Achievements:- Led the Passports Data Management System Project (PDMS) under the Ministry of Internal Affairs, overseeing the integration of advanced software and hardware across five immigration offices, ensuring seamless issuance of computerized passports.- Gathered client requirements, designed tailored training materials, and delivered comprehensive sessions for both team members and government staff, ensuring optimal use of the new software application.- Orchestrated meticulous testing protocols by crafting detailed test scripts, guaranteeing the quality and efficiency of the newly implemented system. -
Computer Instructor & Icdl Trainer | Westwood Egypt For Training & Human DevelopmentBerlitz Egypt - Westwood Group May 2002 - Sep 2006Cairo, EgyptHighlighted Achievements:- Successfully led the graduation of approximately 700 trainees across 10 batches, providing them with extensive training in Windows operating systems, Microsoft Office suite, internet concepts (including safe surfing, searching, and designing), and the basics of Microsoft Project. This training significantly aided them in their graduation projects and presentations as part of the Basic Business Skills Acquisition (BBSA) program.- Played a key role in defining the computer training course curriculum for the BBSA program, ensuring its relevance and effectiveness.- Actively contributed to the recruitment and training of computer trainers, ensuring a skilled and capable teaching team.- Developed comprehensive course materials, handouts, instructional aids, and audiovisual materials to support effective learning.- Conducted engaging and informative classroom training sessions for both trainees and trainers, fostering a conducive learning environment.- Implemented rigorous testing and evaluation procedures to assess and enhance the performance of both trainees and trainers. -
Quality Assurance Tester | Quality ControlSakhr Software Jan 2000 - Apr 2001Cairo, EgyptHighlighted Achievements:- Played a pivotal role in testing the Sakhr Translation Project (http://www.tarjim.com), initially used for website translation.- Successfully implemented the STLC (Software Testing Life Cycle) phases throughout the project, ensuring rigorous testing and quality assurance.- Actively participated in preparing comprehensive testing scripts, which served as a foundation for systematic testing.- Diligently documented and logged all tests conducted during various project phases, ensuring thorough tracking of testing activities.- Efficiently communicated all identified issues to the developers using dedicated applications, facilitating prompt issue resolution.- Demonstrated commitment by following up on raised issues until satisfactory resolution.- Contributed to the successful launch of the first version packaged for the Arabian market.- Also, participated in testing the Sakhr Enterprise Translation Project (SET), a customized application for specialized translation based on customer requirements, further showcasing testing expertise and commitment to quality assurance.
Tamer Elrefaie Skills
Tamer Elrefaie Education Details
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Major: Economics, Minor: Social - Science Computing
Frequently Asked Questions about Tamer Elrefaie
What company does Tamer Elrefaie work for?
Tamer Elrefaie works for Tanmeyah Micro Enterprise Services
What is Tamer Elrefaie's role at the current company?
Tamer Elrefaie's current role is Business Process Efficiency Senior Manager | Business Development.
What is Tamer Elrefaie's email address?
Tamer Elrefaie's email address is ta****@****ail.com
What is Tamer Elrefaie's direct phone number?
Tamer Elrefaie's direct phone number is +2010304*****
What schools did Tamer Elrefaie attend?
Tamer Elrefaie attended Cairo University.
What are some of Tamer Elrefaie's interests?
Tamer Elrefaie has interest in Economic Empowerment, Listening, Education, Management Training, Reading, New Technologies, Science And Technology, Swimming, Health.
What skills is Tamer Elrefaie known for?
Tamer Elrefaie has skills like Risk Management, Banking, Team Management, Business Analysis, Management, Process Improvement, Project Management, Team Leadership, Retail Banking, Teamwork, Quality Assurance, Analysis.
Who are Tamer Elrefaie's colleagues?
Tamer Elrefaie's colleagues are سيد الشيمي, Tamer Taha, Mohamed Maher Ahmed, Tarek El Gamal, Mrawan Shawkey, Karim Abdelhamed, Marcos Bebawy.
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