Tamer Elrefaie Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Highlighted Achievements:• Successfully spearheaded a comprehensive overhaul of the Business Process Efficiency department, building it from the ground up. I collaborated with relevant departments to create tailored Standard Operating Procedures (SOPs) for each unit, resulting in improved performance and efficiency. Additionally, I meticulously designed workflow maps that not only streamlined processes but also enhanced inter-departmental synergy.Key Highlights:- Diligently oversee and manage team performance, prioritizing quality processes and continuous improvement. I conduct regular evaluations, providing insightful feedback to senior management, and ensure team members align with the organization’s strategic values and goals through adaptive coaching techniques tailored to individual needs.- Develop institute RACI (Responsible, Accountable, Consulted, Informed) metrics and implement lightweight technologies to provide critical insights to business leadership and stakeholders.- Lead a meticulous review and development of business department policies and procedures, ensuring alignment with organizational values and plans.- Implement cost optimization strategies and reduce time wastage, emphasizing a commitment to superior operational performance.- Conduct a comprehensive review of process maps and analytics support, leading to the rebuilding of maps with new enhancements that align with strategic goals.- Offer strategic planning, analysis, and actionable recommendations for service improvements tailored to evolving business needs. I consistently focus on delivering quality work through smart goal-setting, effective prioritization, and strategic foresight.

Doha, Qatar

Key Valued Achievements:- Understand clients' specific needs, challenges, and goals through initial consultations and assessments.- Develop project plans, timelines, and budgets, outlining the scope of work and deliverables.- Conduct thorough assessments of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.- Redesign and optimize business processes to enhance efficiency, reduce costs, and improve overall performance.- Assist clients in implementing process changes, including developing change management plans and communication strategies.- Manage projects from initiation to completion, ensuring they stay on schedule and within budget.- Identify potential risks and develop mitigation strategies to minimize project disruptions.- Implement quality control measures to ensure that projects and processes meet established standards and objectives.- Collaborate with cross-functional teams and departments to implement process improvements and project initiatives.- Create comprehensive project documentation, including project plans, progress reports, and process manuals.- Provide training to client teams on new processes, tools, and methodologies.- Use data analysis techniques to assess the effectiveness of process improvements and make data-driven recommendations.- Promote a culture of continuous improvement within client organizations, encouraging ongoing refinement of processes.- Maintain regular communication with clients to provide updates on project progress, address concerns, and ensure client satisfaction.

Doha, Qatar

Highlighted Achievements:- Led the successful execution of two pivotal projects: - Spearheaded the integration of the largest pharmacy-centric inventory management system across three flagship hospitals under Hamad Medical Corporation. This initiative seamlessly merged with existing HMC systems, introducing a state-of-the-art, Fully Automated Pharmacy Packaging System. - Championed the deployment of the Pharmacy Automated Tablet Packaging Systems in two prominent hospitals within the Hamad Medical Corporation framework, setting new benchmarks in pharmaceutical automation and efficiency.- Secured two landmark service contracts: - Revolutionized pharmaceutical management by introducing an automated pharmacy packaging and inventory system at SIDRA Medical and Research Center, one of Qatar's preeminent healthcare institutions. - Orchestrated the deployment of SIDRA Medical and Research Center's largest Pneumatic Tube system, comprising an impressive 125 stations, optimizing interdepartmental logistics and efficiency.- Spearheaded advanced clinical application training sessions in the surgical arena, introducing over 150 healthcare professionals from HMC & SIDRA Medical and Research Center to state-of-the-art OR Table technology, enriching their operational expertise.- Catalyzed a significant 36% surge in divisional sales through strategic marketing and distribution of cutting-edge infection control systems and their essential consumables.Key Highlights:- Leveraged profound healthcare expertise to gain an intimate understanding of client preferences and market trends, enabling a comprehensive grasp of primary product offerings (Swisslog & GETINGE) and emphasizing their distinguishing features and benefits in the marketplace.- Orchestrated the entire project lifecycle, from meticulous planning to execution, including crafting tailored solutions that resonate with client-specific requirements, ensuring deliverables meet stipulated quality benchmarks.

Doha, Qatar

Highlighted Achievements:- Successfully executed two pivotal projects: - Led the integration of a pharmacy-centric inventory management system across three flagship hospitals under Hamad Medical Corporation, introducing a state-of-the-art, Fully Automated Pharmacy Packaging System. - Oversaw the deployment of Pharmacy Automated Tablet Packaging Systems in two prominent Hamad Medical Corporation hospitals, setting new standards in pharmaceutical automation.- Secured two significant service contracts: - Revolutionized pharmaceutical management at SIDRA Medical and Research Center with an automated pharmacy packaging and inventory system. - Orchestrated the deployment of SIDRA's largest Pneumatic Tube system, optimizing logistics across 125 stations.- Conducted advanced clinical application training sessions, enhancing the operational expertise of over 150 healthcare professionals.- Achieved a 36% increase in divisional sales by strategically marketing and distributing cutting-edge infection control systems and related consumables.Key Highlights:- Leveraged healthcare expertise to understand client preferences and market trends, emphasizing primary product offerings (Swisslog & GETINGE) and their unique advantages.- Orchestrated the complete project lifecycle, from planning to execution, including tailored solutions, quality benchmark adherence, post-project reviews, and continuous refinement.- Significantly improved customer satisfaction through a commitment to delivering exceptional services and top-tier products.

Cairo, Egypt

Key Highlights:- Collaborated with managers and department heads to define clear business needs for system improvements and new initiatives.- Examined and interpreted business requirements in the context of system capabilities, ensuring optimal implementation strategies.- Authored comprehensive BRDs (Business Requirement Documentation) in consultation with business stakeholders.- Obtained necessary managerial endorsements on BRD to ensure alignment with business goals.- Reviewed functional specifications to ensure alignment with identified business needs and requirements.- Managed developers and regional technical teams until the completion and readiness of the UAT (User Acceptance Test) environment.- Ensured that all test scripts comprehensively covered the agreed-upon business requirements.- Verified post-production testing to ensure alignment with business objectives and expectations.- Obtained requisite managerial sign-offs before deploying enhancements or projects into the production environment. Country Consumer COB (Continuity of Business) Coordination:- Served as the primary liaison between Country and Regional Application COB Managers, maintaining regular progress updates and key deliverables.- Orchestrated all quarterly COB tasks, including reports and tests, to ensure uninterrupted availability of banking systems during potential disruptions.- Guaranteed the full functionality of all units and departments on banking systems during COB situations, ensuring uninterrupted access to production data and reports.- Collaborated with business and IT teams to conduct rigorous testing, confirming the overall preparedness of the COB site.

Cairo, Egypt

Highlighted Achievements:- Led the Passports Data Management System Project (PDMS) under the Ministry of Internal Affairs, overseeing the integration of advanced software and hardware across five immigration offices, ensuring seamless issuance of computerized passports.- Gathered client requirements, designed tailored training materials, and delivered comprehensive sessions for both team members and government staff, ensuring optimal use of the new software application.- Orchestrated meticulous testing protocols by crafting detailed test scripts, guaranteeing the quality and efficiency of the newly implemented system.

Cairo, Egypt

Highlighted Achievements:- Successfully led the graduation of approximately 700 trainees across 10 batches, providing them with extensive training in Windows operating systems, Microsoft Office suite, internet concepts (including safe surfing, searching, and designing), and the basics of Microsoft Project. This training significantly aided them in their graduation projects and presentations as part of the Basic Business Skills Acquisition (BBSA) program.- Played a key role in defining the computer training course curriculum for the BBSA program, ensuring its relevance and effectiveness.- Actively contributed to the recruitment and training of computer trainers, ensuring a skilled and capable teaching team.- Developed comprehensive course materials, handouts, instructional aids, and audiovisual materials to support effective learning.- Conducted engaging and informative classroom training sessions for both trainees and trainers, fostering a conducive learning environment.- Implemented rigorous testing and evaluation procedures to assess and enhance the performance of both trainees and trainers.

Cairo, Egypt

Highlighted Achievements:- Played a pivotal role in testing the Sakhr Translation Project (http://www.tarjim.com), initially used for website translation.- Successfully implemented the STLC (Software Testing Life Cycle) phases throughout the project, ensuring rigorous testing and quality assurance.- Actively participated in preparing comprehensive testing scripts, which served as a foundation for systematic testing.- Diligently documented and logged all tests conducted during various project phases, ensuring thorough tracking of testing activities.- Efficiently communicated all identified issues to the developers using dedicated applications, facilitating prompt issue resolution.- Demonstrated commitment by following up on raised issues until satisfactory resolution.- Contributed to the successful launch of the first version packaged for the Arabian market.- Also, participated in testing the Sakhr Enterprise Translation Project (SET), a customized application for specialized translation based on customer requirements, further showcasing testing expertise and commitment to quality assurance.