Tamer Shefkaev Email & Phone Number

Sofia, Bg

• Lead, supervise and consistently mentor a team of specialists/analysts handling aspects of Customer Due Diligence.• Assistance in hiring and coaching of team members.• Ensure workloads are monitored and distributed amongst the teams.• Managing the work process effectiveness through KPIs, recommending changes to processes where required.• Serve as point of escalation for complex cases regarding the Customer Due Diligence processes.• Collaborate closely with teams across all offices; responsible for keeping an open line of communication with all relevant stakeholders including but not limited to Compliance, Product, Customer Service.• Monitor the proper operation of all systems and tools and timely alert the line manager and the relevant teams about any technical issues and outages; provide timely updates and communication to all teams handling aspects of the Customer Due Diligence.• Exercise good judgment and escalate concerns in an appropriate and timely manner;• Ensure the preparation of repots.• Proactively assist in the development of existing systems and guidelines, exercise proper judgment and escalate any anomalies of the process to the management and the relevant teams.• Ensure appropriate staffing, scheduling and absences administration of specialists/analysts within the Customer Due Diligence structure in line with the business needs.• Assist with recommendations of team structure, assess staffing needs quantitatively against resources.• Maintain and develop extensive knowledge about evolving fraud, CDD, KYC, and AML.

Sofia, Bulgaria

• Lead, supervise and consistently mentor a team of specialists/analysts handling aspects of Customer Due Diligence.• Assistance in hiring and coaching of team members.• Ensure workloads are monitored and distributed amongst the teams.• Managing the work process effectiveness through KPIs, recommending changes to processes where required.• Serve as point of escalation for complex cases regarding the Customer Due Diligence processes.• Collaborate closely with teams across all offices; responsible for keeping an open line of communication with all relevant stakeholders including but not limited to Compliance, Product, Customer Service.• Monitor the proper operation of all systems and tools and timely alert the line manager and the relevant teams about any technical issues and outages; provide timely updates and communication to all teams handling aspects of the Customer Due Diligence.• Exercise good judgement and escalate concerns in an appropriate and timely manner;• Ensure the preparation of repots.• Pro-actively assist in the development of existing systems and guidelines, exercise proper judgement and escalate any anomalies of the process to the management and the relevant teams.• Ensure appropriate staffing, scheduling and absences administration of specialists/analysts within the Customer Due Diligence structure in line with the business needs.• Assist with recommendations of team structure, assess staffing needs quantitatively against resources.• Maintain and develop extensive knowledge about evolving fraud, CDD, KYC, and AML.

Sofia, Bulgaria

• Ensuring efficient KYC/CDD document review and customer verification in accordance with regulation requirements and money laundering methodology.• Utilize detection tools to identify and action fraud or money laundering activities.• Customer's transactional behavior monitoring and evaluation, taking immediate preventive measures to mitigate the risk of fraudulent and money laundering activity waged against the company.• Offer guidance, development, coaching and expertise to other members of the team.• Liaise with Financial Crime Monitoring, Anti-money Laundering and Investigation teams regarding fraud document patterns to mitigate risk.• Monitor queues, conduct reports, and other ad hoc tasks.• Adapt to a constantly evolving know your customer and money laundering methodology.• Ensuring all KYC related activities are recorded through various databases, procedures and regulations.

Sofia, Bulgaria

Because of top performance rates, coaching and guidance of team members, a promotion to Senior Customer Due Diligence Analyst was acquired.

Sofia, Bulgaria

• Carry out operation activities, related to customer profiles and specific services in electronic channels (Bulbank Online, eCash and Multicash) - registrations, changes, maintenance, termination.• Carry out the monitoring of payments and take necessary actions for timely processing.• Assist if necessary of the Business Units and Branches activities in connection with the clients' registrations.• Follow the bank rules and procedures and the legal framework as well as to seek lowering the level of operational risks related to the job.

Sofia, Bulgaria

Successfully completed internship in the Global Banking Services Division, Operations Department, Core Banking Unit, E-channel Customer Profiles Team.

Bachelor’S Degree, Finance, General

• Developed in-depth knowledge for the financial system. • Particular legal, financial and accounting knowledge. • Focused on the creation.

High School, Information Technology