Tam Nguyen Email & Phone Number

Bellevue, WA, US

Bellevue, Washington, United States

➤ Manage and align tech solutions (UI, configurations, reports) precisely with business requirements.➤ Handle multiple systems/projects concurrently in agile/scrum teams.➤ Collaborate with tech teams to scope and estimate development time.➤ Test and refine solutions to meet user expectations.➤ Collaborate on mockups and prototypes with tech teams.➤ Provide.

Bellevue, Washington, United States

➤ Participated in acceptance testing for new system changes and provided recommendations for new testing scenarios based on business needs and operational constraints.➤ Created and delivered premium & commissions reporting to requesting stakeholders using Excel (Pivot Table, V-Lookup, Index/Match, Macros). ➤ Audited legacy system data to provide financial.

Seattle, Washington, United States

➤ Managed current and forecasted headcount using multiple excel models to compose hiring recommendations based on historical trends and targets.➤ Facilitated headcount transfers between teams, and participated in calls regarding headcount needs for new projects.

Greater Seattle Area

➤ Reviewed pricing contracts to manage ongoing terms to calculate and apply pricing and other contractual incentives for customers.➤ Oversaw the monthly invoice generation process and delivery tracking for the custom billing team.➤ Utilized Excel (Pivot tables, V-Lookups, Index/Match, Macros) and multiple data sources such as SQL, BI Reporting, and other.

Bellevue, Washington

➤ Adjusted invoices and allocated premium invoices using provided statements in a variety of formats or excel calculation templates.➤ Reviewed new business, amendment, and renewal contract terms to ensure that premium administration is operational.➤ Conducted variance analysis and reconciliation using Excel to present to customers and internal.

Bellevue, Washington

➤ Conducted telephonic intake interviews to collect and notated temporary leave and disability claim details.➤ Acted as QA on claim intake setup and administration on SFDC CRM.➤ Consistently delivered the highest customer service levels on call audits, and was recipient of the Symetra Outstanding Achievement Award.➤ Oversaw call center team queue to.

Bellevue, Washington

➤ Took in-room dining orders through the phone and communicated with kitchen and service staff.➤ Received facilities and technical requests from guests, and coordinated with housekeeping and engineering staff via radio to fulfill.➤ Assisted front desk agents with check-ins and check-outs, providing recommendations to guests for local dining and activities.

Kirkland, Washington

➤ Checked-in and Checked-out guests, acted as concierge to provide recommendations for local dining and activities.➤ Coordinated with housekeeping and engineering staff to provide requested amenities and accommodations.➤ Presented loyalty program benefits to guests, and enrolled guests that would like to participate.

Bachelor'S Degree, Business Administration

Associate'S Degree

Activities and Societies: Phi Theta Kappa High Scholarship Student