Tami Drake Email & Phone Number

• Provided customer service for an average of 60 calls per day; answering customer inquiries, solving problems, and providing cellular support.
• Provided an elevated customer experience to generate a loyal clientele.
• Directed calls to appropriate individuals and departments.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Handled daily heavy flow of calls & emails and cooperated with the other departments on resolving any problems.
• Cross-trained and provided back-up for other customer service representatives when needed.

Floral Design-Funeral Work-Corsage/Bout's-Wedding Work-Centerpieces-Vase Arrangements

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Trained new employees by providing knowledge of specific store tasks and policies. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Accurately balanced cash drawer after every shift.
• Interacted with customers