• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.• Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.

• Assisting customers • Cleaning area and zoning merchandise. • Working freight from the backroom.

• Mixing and cooking chemicals into small devices that are used to monitor the temperature of shipments. • Hand assembly and packaging of product.

• Answering calls and assisting guest with hotel reservations.• Using computer skills to move from one program to the next for efficient customer service

• Answering calls concerning customer’s cable, internet, phone, and home security billing. • Assisting with account issues such as incorrect rates or charges on their account.• Adding and removing codes in ICOMS to upgrade or downgrade services.

• Answering calls and assisting guest with hotel reservations.• Using computer skills to move from one program to the next for efficient customer service

• Answer calls from customers and hotels to assist in any issues.• Negotiate rates with hotels for large corporation travel.• Running reports and making spreadsheets for billing and at customer’s request.

• Processing and filing paperwork for customers (POA, Release of Lien, Payoffs, Extensions, Payment Histories to name a few)• Took an average of 120 Telephone calls (daily) from customers concerning their retail and lease accounts. • Using several computer programs, for example Lotus, Microsoft Word, Cars, Microsoft Excel, Columbus, PDP, and Gacs.