Program manager driving multiple process enhancement and change workstreams across several lines of business with a goal to enhance efficiency, strengthen governance and simplify processes.

Drive Employee Engagement, Development and Inclusion strategy across Risk Management globally.

Lead complex and cross functional projects including Commercial Loss Forecast model validation and implementation as part of CCAR process, and to close a critical MRA. Project includes OCC MRA closure tracking, internal Model Risk validation submission to obtain approval for usage, and model implementation via technology automated solution.Manage Model Risk Management submission activities for two models by collaborating with quantitative team to justify usage of third party vendor model, identify model limitations, document assumptions and procedures, outline methodology behind model, and document business use cases. Business Liaison to technology for creation of new database platform housing Enterprise Credit Risk data supporting Credit Risk Appetite Monitoring, Responsible Growth Analytics, and Enterprise Loss Simulations.

Agile trained to provide business guidance for project management processes, including managing the work flow of all business requirements through Rally, bringing the right parties to the table, and ensuring continuous progress. Production manager for data quality team validating data integrity, quality and alignment to General Ledger. Operations manager focused on delivery of Credit Risk reporting to support Credit Risk Appetite Monitoring, including full documentation of operating procedures, controls and quality assurance to comply with bank regulations.Lead Governance and Compliance implementation to ensure all processes, data and reporting are in line and compliant with company and regulatory requirements. Opened, created resolution plans, monitored progress and resolved self-identified audit issues, Audit action items, and risk data gap items. Assist management and project management in initiative budgeting, FTE alignments, contractor selection & onboarding

Led implementation of Credit Reporting and analytics platform enhancements as part of Bank wide database transformation effort.Led the transition of all Card Services reporting to Line of Business Risk area. Working with clients, and business partners to ensure seamless transition while ensuring timelines are met until transitions were complete.Trained and took ownership of the first mortgage reporting process. Worked with team technical expert to create and hone a more efficient process utilizing more accurate data sourcing to provide a higher level of reporting to clients.Utilize PC SAS, SAS Enterprise Guide and Subversion software to create an efficient reporting process for First Mortgage, and ensure proper coding controls apply.Completed bank’s 7 week Foundations of Banking Risk Course to expand knowledge of the different risk areas and concentrations to the bank.

Promotion to Vice President as Card Services Subject Matter Expert for ECARS project.Report and database subject matter expert, and liaison between report clients and technology to build out automated ECARS reporting solution.Managed the production of monthly reports for Card, Consumer Finance, Business Lending, Practice Solutions, and international Card products; utilizing SAS code to create an efficient process.Continually provided adhoc analysis to different internal clients as needed, and in a timely fashion.

Utilized SAS & SQL to produce monthly reports for Management, Board of Directors, Top of House, OCC and Regulators in regards to US Consumer Card, US Consumer Finance, US Business Card and Practice Solutions portfolios. Coordinated and managed Asset Quality report production among all portfolios both domestic and internationally.Worked with line of business, domestic & international reporting partners, and management to ensure use of best business practices, consistent definitions across all areas, timely & efficient reporting, and reduce reporting redundancies. Continuously improve current reports with automated processes, value added metrics, and one version of the truth efficiencies

Utilized SQL language to produce multiple monthly reports for Consumer Finance and Business Lending portfolios distributed to Management and Board of Directors.Conducted monthly adhoc analysis on risks associated with strategies and trends in Card Services portfolios.Cross-trained to assist in reporting coverage on the teamPresented adhoc analysis or trend reporting to affected areas of the bank to educate of possible opportunities.

Completed Credit education to receive 5500 lending authority in order to practice MBNA’s lending philosophy in making decisions on new applications. Specialized in handling Financial Institution applications and was cross-trained to handle Point of Sale decisions and fraud procedures to assist during high call volumes.

Handled customer inquiries and concerns about their business credit card accounts. Created a Quality Tip packet for floor representatives, as a reference guide on commenting and paperwork best practices. Nominated by manager to be educated on and participate in the Corporate Purchasing Card queue.