Tami Henderson

Tami Henderson Email and Phone Number

Customer Experience Specialist @ Medtrics Lab
Clifton Heights, PA, US
Tami Henderson's Location
Clifton Heights, Pennsylvania, United States, United States
About Tami Henderson

A relentless drive to deliver exceptional customer service and a philosophy rooted in meticulous attention to detail have defined my career in information technology. My passion lies in fostering environments where both clients and team members thrive, driven by a commitment to continuous improvement and a client-first approach. I believe that true success in technology comes from not only resolving issues but proactively enhancing user experiences and building high-performance teams that consistently exceed expectations.

Tami Henderson's Current Company Details
Medtrics Lab

Medtrics Lab

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Customer Experience Specialist
Clifton Heights, PA, US
Tami Henderson Work Experience Details
  • Medtrics Lab
    Customer Experience Specialist
    Medtrics Lab
    Clifton Heights, Pa, Us
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  • Medtrics Lab
    Customer Experience Specialist
    Medtrics Lab Nov 2024 - Present
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  • Icims
    Manager, Technical Support
    Icims Nov 2022 - Aug 2024
    • Managed a team of technical support engineers, conducting performance reviews and providing coaching as needed.• Utilized Salesforce to track and respond to customer issues, transitioning from Zendesk.• Reported software issues to the development team using Jira and created training materials for team members post-acquisition.• Responded to internal requests for assistance with customer accounts.
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  • Skillsurvey
    Senior Manager, Product Support
    Skillsurvey Jul 2022 - Oct 2022
    • Oversaw hiring process for customer service representatives, conducting interviews and selecting two top candidates.• Managed team performance, assigning tickets and conducting reviews to ensure high-quality support services.• Trained new hires on support desk procedures and software, ensuring seamless onboarding process.• Utilized Azure Dev Ops to enter tickets for development team, facilitating efficient bug fixes and issue resolution.
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  • Skillsurvey
    Manager, Product Support
    Skillsurvey Mar 2018 - Jul 2022
    • Managed application support specialist, conducted performance reviews.• Assisted software QA analyst in manual testing of new features and bug fixes.• Created contracts for smaller clients using Salesforce• Verified system components post-release.
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  • Skillsurvey
    Senior Application Support Specialist
    Skillsurvey Mar 2012 - Mar 2018
    Berwyn, Pa
    • Responded to 20,000-30,000 tickets annually from clients via email or phone, ensuring timely and effective support.• Escalated complex issues to the development team, facilitating swift resolution and client satisfaction.• Adapted quickly to new product releases, providing seamless support for additional products introduced by the product team.
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  • People 2.0
    Help Desk Support Analyst
    People 2.0 Apr 2008 - Feb 2012
    West Chester, Pa
    • Managed direct deposit information for 500+ employees monthly with <0.2% error rate.• Provided top-notch phone and email support, achieving a 9.0 customer satisfaction rating.• Assisted users with system interpretation, reporting, payroll taxes, and software testing.
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  • Rittenhouse Book Distributors
    Customer Service Representative
    Rittenhouse Book Distributors Nov 2007 - Apr 2008
    • Entered orders received through various channels into processing software.• Addressed customer inquiries and concerns via call center phone system.• Resolved issues preventing order processing and contacted customers as needed.
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  • Fu Associates
    Business Analyst/Help Desk
    Fu Associates 2002 - 2007
    Arlington, Va
    • Maintained requirements for database modifications and scheduled production releases.• Developed testing materials for internal testing before each release to ensure quality and functionality.• Created training presentations for user groups to facilitate smooth adoption of new systems.
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Tami Henderson Education Details

Frequently Asked Questions about Tami Henderson

What company does Tami Henderson work for?

Tami Henderson works for Medtrics Lab

What is Tami Henderson's role at the current company?

Tami Henderson's current role is Customer Experience Specialist.

What schools did Tami Henderson attend?

Tami Henderson attended Northwestern University, Holton-Arms.

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