Tami Leach Email and Phone Number

I manage revenue for 10 clients using the Net Health Therapy application, scrubbing 200-300 claims daily and post payments from both government and commercial payers from paper as well as electronic remittances. I also do denial/rejection management, A/R follow up and have experience with clearinghouse and insurance portals.

Delivered first line response for the Allscripts Professional PM applicationProvided technical solutions and troubleshooting to meet the needs of the clientServed as a liaison to second tier support and development teams to escalate client issues and software defectsAssisted clients with work flow and use to ensure they utilize the application to the fullestAddressed client concerns promptly and effectivelyInformed clients about add on products and servicesDeveloped client training materialsConducted end user training on proprietary software application as well as new features and functionalityBuilt positive relationships and improved client satisfactionReceived a monthly average of 4.85 (out of 5.0) on client surveys

Served as primary point of contact for Allscripts Myway reseller partnersDeveloped and maintained primary partnershipsServed as second tier supportDeveloped client and employee metric reports and dashboards from Salesforce for management and senior leadership to reviewServed as Subject Matter Expert (SME) for knowledge base article creationLed monthly conference calls with the partners to discuss metrics, open support cases and general concernsMentored new hiresServed as primary point of contact for escalated client issuesProvided technical solutions and troubleshooting to meet the needs of the clientAssisted clients with work flow and use to ensure they utilize the application to the fullestAddressed client concerns promptly and effectivelyInformed clients about add on products and services Built positive relationships and improved client satisfactionInformed customers about issue resolution progress

Served as primary contact for 25 Allscripts ED clients Led projects for upgrades and add on products Facilitated contract modifications for add on products and servicesSupported sales team through on site meetings and conference callsCollaborated and supported with all roles of hospital staff (ED Nurse, ED Physician, CIO, etc)Managed escalated issues effectivelyCollaborated and supported internal team members from various departments (support, product management, research and development and senior management)Served as "Voice of the Client" with internal staff to handle escalated issuesInformed customers about issue resolution progress

Developed and delivered training for Misys Query for EMR applicationDelivered web based training to clientsAssisted clients with troubleshooting Cognos reports for Misys EMR and Misys TigerCreated custom Cognos reports based on client requestsAssisted clients with work flow and use to ensure they utilize the application to the fullest

Served as the primary contact for high priority (STAR) clients using the Misys EMR applicationPerformed troubleshooting and provided technical assistance to meet client needsAddressed escalated client issuesCollaborated with resource team on Level 2 and Level 3 support issuesMentored new hiresAddressed client concerns promptly and effectivelyAssisted clients with work flow and use to ensure they utilize the application to the fullest Informed customers about issue resolution progress