Tami Murray Email & Phone Number

Lahaina, Hi, Us

Lihue, Hawaii, United States

Maui County, Hawaii, United States

Executed the project management of properties joining or exiting a large vacation rental portfolio. Ensured timely execution by collaborating across multiple departments to meet target dates and customer satisfaction. Established operating procedures that created structure, improved efficiency, and supported the achievement of organizational goals.• Developed the process to efficiently onboard new properties and offboard those leaving.• Designed project management templates… Show more Executed the project management of properties joining or exiting a large vacation rental portfolio. Ensured timely execution by collaborating across multiple departments to meet target dates and customer satisfaction. Established operating procedures that created structure, improved efficiency, and supported the achievement of organizational goals.• Developed the process to efficiently onboard new properties and offboard those leaving.• Designed project management templates leveraging Monday.com software.• Crafted specialized boards to track the progress of multiple projects for hundreds of properties.• Improved efficiency by creating and implementing Google Docs and Sheets for the team.• Led weekly team collaboration meetings.• Scheduled maintenance/repairs/cleaning and followed up to ensure completion. Show less

770 Guest Rooms | 20 Event Rooms | 56,340 sq. ft. Meeting SpaceProvided sales and pricing strategies to drive rate and occupancy in order to maximize topline revenue. -Grew Average Daily Rate 37% and Occupancy gain of 23%.Determined weekly/monthly forecasts as well as annual budgets for room revenues. -Total Room Revenue growth of 56% and increased Revenue Per Available Room 32%.• Assessed any gaps to goal of forecast and identified ways to mitigate them. • Created month… Show more 770 Guest Rooms | 20 Event Rooms | 56,340 sq. ft. Meeting SpaceProvided sales and pricing strategies to drive rate and occupancy in order to maximize topline revenue. -Grew Average Daily Rate 37% and Occupancy gain of 23%.Determined weekly/monthly forecasts as well as annual budgets for room revenues. -Total Room Revenue growth of 56% and increased Revenue Per Available Room 32%.• Assessed any gaps to goal of forecast and identified ways to mitigate them. • Created month end/year end critiques evaluating performance vs. forecast and presented to Executive Leadership, Owners/Asset Managers and Regional Team. • Led weekly strategy meetings to go over reports of new bookings, pace, forecast updates, competitor info, market trends and pricing changes. • Monitored STR Report performance (measure of how we performed against our competitors) and recommended any changes. • Collaborated with Online Travel Agencies to maximize bookings through their sites.• Partnered with Field Marketing to enhance resort’s online presence and drive occupancy.• Analyzed potential group business for displacement and maintained segmentation rates and inventory controls. • Managed transition from local Reservation Team to a Centralized Call Center. Included initial property information, training, and conversion productivity meetings. Show less

The Westin Maui Resort & Spa And Westin Ka'Anapali Ocean Resort Villas

Complex Director of Revenue ManagementModified strategies to increase market share in changing economy. Developed partnershipswith specialized travel agencies to sell new condo style resort. This resulted in the largest producers of transient rooms, driving a consistent occupancy of over 90% annually.· Transitioned from static pricing to Rational Dynamic Pricing in conversion to new Revenue Management System. This new process provided more time to focus on strategy rather… Show more Complex Director of Revenue ManagementModified strategies to increase market share in changing economy. Developed partnershipswith specialized travel agencies to sell new condo style resort. This resulted in the largest producers of transient rooms, driving a consistent occupancy of over 90% annually.· Transitioned from static pricing to Rational Dynamic Pricing in conversion to new Revenue Management System. This new process provided more time to focus on strategy rather than hours of data entry.· Successfully implemented new Reservation system.· Converted group Delphi system to the new Integrated Sales & Catering System (ISAC). Show less

Remote director for a resort of 481 rooms and 10,075 sq. ft. meeting space. Included teams in both Florida and Aruba.· Created successful offer for all segments, generating a 24% increase in occupancy.· Partnered with group sales manager to establish new lucrative wedding market.· Hosted weekly strategy meetings and attended all management meetings remotely from Florida office.· Traveled regularly to the property to work directly with the Reservations and Sales Teams to… Show more Remote director for a resort of 481 rooms and 10,075 sq. ft. meeting space. Included teams in both Florida and Aruba.· Created successful offer for all segments, generating a 24% increase in occupancy.· Partnered with group sales manager to establish new lucrative wedding market.· Hosted weekly strategy meetings and attended all management meetings remotely from Florida office.· Traveled regularly to the property to work directly with the Reservations and Sales Teams to strengthen relationships, set goals and provide performance assessments. Show less

Part of opening team of a new build luxury resort. Determined all room types, pricing increments for 191 rooms and suites. Set up of all systems. Created group strategies for the 20,562 sq. ft. of meeting space, facilitating daily business reviews and weekly tentatives meetings. Assisted with turnover to a Ritz-Carlton when resort sold.· Established pricing and loaded all rate plans.· Created descriptions of each room type.· Hired and trained team of Reservations, System Analyst… Show more Part of opening team of a new build luxury resort. Determined all room types, pricing increments for 191 rooms and suites. Set up of all systems. Created group strategies for the 20,562 sq. ft. of meeting space, facilitating daily business reviews and weekly tentatives meetings. Assisted with turnover to a Ritz-Carlton when resort sold.· Established pricing and loaded all rate plans.· Created descriptions of each room type.· Hired and trained team of Reservations, System Analyst and Coordinator.· Did property familiarization presentations at Central Reservations call center. Show less

Director of Revenue Management - Sheraton Bal Harbour Beach Resort (three years)Complex Director of Revenue Management - Sheraton Buckhead Hotel and Lenox Inn (two years)Director of Revenue Management - Doubletree Hotel Virginia Beach (one year)

Hotel/Motel Administration/Management

Ornamental Horticulture