Tami Nelson Email & Phone Number

United States

Phoenix, Arizona, United States

Ensuring client’s goals are understood and put into practice with innovative solutions. Review campaigns to provide recommendations for additional services.● Project management for a book of up to 80 clients● Strategize best practices to optimize client’s website based on individual’s needs & desiredoutcome● Collaborate with client on a monthly basis to review performance, ensure best strategies arebeing utilized, and roadmap solutions to ensure continued client success●… Show more Ensuring client’s goals are understood and put into practice with innovative solutions. Review campaigns to provide recommendations for additional services.● Project management for a book of up to 80 clients● Strategize best practices to optimize client’s website based on individual’s needs & desiredoutcome● Collaborate with client on a monthly basis to review performance, ensure best strategies arebeing utilized, and roadmap solutions to ensure continued client success● Took on responsibility of SEO Architect to oversee the process of mapping out customer flowfrom client intake to analyst performing work on the site for a smooth transaction● Built out trainings and work flows that assisted in increasing productivity and client satisfaction● Helped improve client retention & increase revenues by targeting at risk clients susceptible tochurn and re-engaged their priorities to salvage partnership. Through these tactics was able toretain 20% more client relations and increase revenue by 300% over 36 months● Incorporate constantly evolving technologies & processes into the client workflow● Help monitor & outline team meeting agendas & follow ups● QA tasks to ensure work completed is done at the highest standards● Perform regular audits to resolve any issues that may arise. Document and track performance toensure that clients are moving in the right direction● Data analysis for performance insights to view site performance & develop strategies● Research & analyze valuable or trending keywords specific to client’s services & targeted areas● Perform competitor analysis to strategize how to further optimize client’s portfolio● Choreograph content for Feature Snippets● Utilize web design skills for UI/UX to ensure site visually appealing and presents a positive userexperience, as well as conversion funnel● Research current trends, algorithm updates and techniques to stay within best practices Show less

Tempe, Arizona, United States

Overall management, administration, creative design and technical support of motor vehicle dealershipwith multiple websites in addition to marketing campaign development focused on internet sales.● Maintenance of 4 websites, primary database, 6 domain names, name servers and host records● Create strategic workflows to drive products in the right direction to convert to sales● Act as primary point of contact for technical support of Graphtec Plotters, Printers and… Show more Overall management, administration, creative design and technical support of motor vehicle dealershipwith multiple websites in addition to marketing campaign development focused on internet sales.● Maintenance of 4 websites, primary database, 6 domain names, name servers and host records● Create strategic workflows to drive products in the right direction to convert to sales● Act as primary point of contact for technical support of Graphtec Plotters, Printers and ComputerPrograms● Developed SEO analytics and strategy resulting in 42% increase in site activity directlycontributing to click-thru rate increase by approximately 30%● Increased leads by 68% resulting from targeted online advertising and campaigns focused onproduct information and updates● Built framework for future team members to step in to take over duties performed to decreaseonboarding time frame● Showcased vehicle inventory with high quality photography, detailed descriptions, andindividualized listings on Auto-Manager Liveo Efforts realized an increase in click-thru rate of 30%o Internet sales increased from 4 leads a day to 7-9 leads a day after website redesign andimproved SEO Show less

Scottsdale, Arizona, United States

Quality assurance analyst, providing in depth quality control, preventing and resolving any bugs, to allowthe best product experience available to customers using the build your own website platform.● Top sales for customer success and conversions by utilizing an approach of informing thecustomer of how products could benefit them to best set them up for success rather thanintimidating sales tactics● Designed test plans and procedures for efficient and thorough testing… Show more Quality assurance analyst, providing in depth quality control, preventing and resolving any bugs, to allowthe best product experience available to customers using the build your own website platform.● Top sales for customer success and conversions by utilizing an approach of informing thecustomer of how products could benefit them to best set them up for success rather thanintimidating sales tactics● Designed test plans and procedures for efficient and thorough testing of new features andupdates to current design releases● Provided a 26% increase in bug exposure across the platform● Documented all system bugs and took lead with developers to analyze and diagnoseo Monitored filed bugs and continued testing through resolution● Took control as a primary tester for new release functionality to ensure performance, diagnosedefects, and diagnose cause & effect● Diagnose Beta testing prototypes and documenting potential issues while partnering withdevelopers to ensure protocols were in place to address in final launch Show less

Scottsdale, Arizona, United States

Online merchandising and support, marketing to entice and interest customers, maximize productengagement, conversion and sales for Arizona’s largest motorcycle dealership.● Consult with customers as a direct source after sales to provide insights and recommendationson aftermarket accessories, performance parts and safety gear.● Developed online sales with direct marketing campaigns enabling direct consumer marketpenetration and realizing 200% online sales increase●… Show more Online merchandising and support, marketing to entice and interest customers, maximize productengagement, conversion and sales for Arizona’s largest motorcycle dealership.● Consult with customers as a direct source after sales to provide insights and recommendationson aftermarket accessories, performance parts and safety gear.● Developed online sales with direct marketing campaigns enabling direct consumer marketpenetration and realizing 200% online sales increase● Established new commercial accounts with Amazon, EBay, small dealers and various forums toenhance product offerings● Took hands on approach for consumer order management including shipping and receiving● Maintained and administered online selling accounts, establishing power selling attributes toinclude a 98% or higher positive feedback rating, 5 star DSR rating and 60% volume increase Show less

Boise, Idaho, United States

Manage orders, help oversee customer satisfaction, test products, inventory analysis & strategy, website design

Associate'S Degree, Dietetics/Dietitian, 3.9

Cosmetology, Barber/Styling, And Nail Instructor, 4.0

Bachelor'S Degree, Accounting, 3.7