Tami Scott

Tami Scott Email and Phone Number

Manager, Dev Operations at Infor @ Infor
new york, new york, united states
Tami Scott's Location
Dublin, Ohio, United States, United States
Tami Scott's Contact Details
About Tami Scott

Battle-tested customer-focused leader with the ability to galvanize strong teams that deliver excellent support. Believes in the importance of shared goals in solving problems and driving results. Open to new ideas and possibilities. Confident public speaker. My journey started in a large corporate environment where I learned about professionalism. From the front lines in Support to Account Management, my career has had the common thread of building relationships and developing processes that are easy to understand and follow. I have developed communication skills to handle all types of situations. I also like to have fun and enjoy a good laugh with my co-workers and clients. I am passionate about mentoring and sharing my experience - the good and the bad - to help others grow. I also love to learn and I keep my mind open to new ideas and possibilities. Passionate about providing services that do good or help to simplify.

Tami Scott's Current Company Details
Infor

Infor

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Manager, Dev Operations at Infor
new york, new york, united states
Website:
infor.com
Employees:
17179
Tami Scott Work Experience Details
  • Infor
    Sr Manager, Development Operations
    Infor Mar 2024 - Present
    United States
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  • Infor
    Quality Assurance Manager
    Infor Apr 2021 - Present
    United States
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  • Infor
    Manager, Development Operations
    Infor Feb 2020 - Apr 2021
    Columbus, Ohio
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  • Gradleaders
    Vp, Customer Support
    Gradleaders Jan 2017 - Nov 2019
    Dublin, Ohio
    • Revamped implementation strategy and simplified product offering to reduce time to launch from 3-4 months (or not at all) to 8-12 weeks • Mentored and delegated effectively to retain all key associates during company downturn • Boosted Net Promoter Scores (NPS) in customer satisfaction from negative to positive• Collaborated with IT and Marketing teams using customer feedback to add features for migrating target market• Mobilized team to promote upsells and generated additional revenue of $100K in 2019
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  • Strategic Insurance Software
    Director Of Client Services
    Strategic Insurance Software Jan 2013 - Dec 2016
    Columbus, Ohio Area
    • Directed technical team converting data from 20 different competitor system databases • Instituted training program for onboarding new associates including mentoring plan and assessments • Minimized response time and improved training with implementation of Desk.com and Litmos • Elevated customer satisfaction scores to 99% good or higher
  • Strategic Insurance Software
    Client Services Manager
    Strategic Insurance Software Apr 2011 - 2012
    Columbus, Ohio Area
    • Orchestrated onboarding activity for over 450 clients from data conversion to launch and support • Stabilized staffing for busy support team, retaining 90% of personnel • Revamped all customer training resources including the addition of a help desk website (WordPress)
  • Affinion
    Implementation Project Manager
    Affinion Sep 2009 - Apr 2011
    Westerville, Ohio
    • Earned employee recognition award for initiating a customer-focused program to serve high-profile clients • Developed process using MS SharePoint which enabled agents to report issues and plan resolution for non-standard clients
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Tami Scott Skills

Leadership Crm Team Building Business Development Process Improvement Management Account Management Sales Strategic Planning New Business Development Customer Service Training Cross Functional Team Leadership Customer Relationship Management Vendor Management Marketing Strategy Interviews Salesforce.com Call Centers Talent Management Sales Process Sales Management Customer Satisfaction Customer Retention Team Leadership Business Process Improvement Performance Management Product Management Cold Calling Quality Assurance Microsoft Office Project Management Operations Management Coaching Customer Experience Software As A Service Program Management Sales Operations Mentoring

Tami Scott Education Details

Frequently Asked Questions about Tami Scott

What company does Tami Scott work for?

Tami Scott works for Infor

What is Tami Scott's role at the current company?

Tami Scott's current role is Manager, Dev Operations at Infor.

What is Tami Scott's email address?

Tami Scott's email address is tc****@****.rr.com

What is Tami Scott's direct phone number?

Tami Scott's direct phone number is +161421*****

What schools did Tami Scott attend?

Tami Scott attended Miami University.

What are some of Tami Scott's interests?

Tami Scott has interest in Professional Networking, Sports, Current Events, Management Training.

What skills is Tami Scott known for?

Tami Scott has skills like Leadership, Crm, Team Building, Business Development, Process Improvement, Management, Account Management, Sales, Strategic Planning, New Business Development, Customer Service, Training.

Who are Tami Scott's colleagues?

Tami Scott's colleagues are Marc-Antoine Gajlewicz, Kathleen Marie Alcayde-Cabes, Fernanda Pepe Martinez, Arlyn Leaño, Carla Santana, Srikanth Borampet, Archie Diaz.

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