Tami Shields Email and Phone Number

Answer incoming calls for doctor offices, hospitals, online applications and service industry appointments, notating, scheduling, and routing successfully or providing customer support for up to 80 calls per day.

Assisted customer support AVP, directors, senior managers, and staff with Outlook calendar management, conference room booking and approvals, travel, and expense reports. Participated in budget planning and purchased supplies needed to keep office running efficiently while reducing spending. Utilized internal systems to open work orders for other departments to ensure safe and effective working conditions in department. Created monthly PowerPoint presentation for departmental staff meeting, utilizing media available to reach all audiences each month. Updated departmental organization and floor chart using Microsoft Visio software each month, and created Excel spreadsheets and charts to track personnel changes, equipment, and software needed for each position. • Devised quarterly departmental newsletter, safety team agenda and safety meeting notes to distribute. • Kept department abreast of all corporate fundraisers and events available for participation. • Ordered catering and helped organize special events, meetings, and corporate community services. • Reduced department spending over $10,000 first year and over $14,000 second year.

Answered telephones for departmental VP, updated Outlook calendars, scheduled meetings with and without catering, made travel arrangements, and wrote memorandums and announcements. Created and submitted expense reports. Ordered supplies and business cards. On-boarded new employees: performed internal processing and paperwork to correct departments within company. Fitted new employees with proper supplies, system accesses, and other necessary equipment. • Designed and distributed marketing VP and AVP itineraries each week. • Created, submitted, and paid corporate event planner's expense report. • Assisted marketing intermodal sales team with customer information data input into corporate systems, gathering, labeling, and mailing annual and bi-annual corporate customer announcements and incentives.

Analyzed, interpreted, and processed data to meet company and state taxing agency requirements, focusing on detail and security procedures. Maintained and updated client tax files, and processed departmental documents. Obtained tax information for immediate and future disbursements. Posted and paid real estate taxes for new and existing loans needing manual payment processing.

Established, trained, assessed, and maintained working relationship with contracted employees in India to decision and resolve all return checks for client GMAC Mortgage, LLC, attaining 100% client satisfaction. Planned and hosted bi-weekly tele-presence meetings with India counterparts, adjusting responsibilities, prioritizing, and managing workloads to meet deadlines and special projects. Communicated with contracted workers in India to establish offshore business unit capable of entering data needed to complete mortgage tax payment process. Attained 100% client satisfaction with returned checks.

Edited, calculated, and created legal documents necessary for automobile title transfers, processing 200-225 accounts per week. Suggested and implemented state-specific customer communications to facilitate efficient transactions with each department of motor vehicles regarding yearly tax increases. Audited, funded, requested checks, and created accounts to complete lease to retail purchases. Verified account information, maintained client files, and updated databases to ensure documents and procedures met established state and industry standards and compliances.