Tami Studer Email & Phone Number

Woodbury, Minnesota, United States

Leadership Team member for Barentz Animal Nutrition US successfully strategizing, developing, and leading critical support functions through implementation of vertical policy, directives, and operations management.Developed and maintained mitigation strategies and processes for risk management.Created cross-functional teams developing efficiencies in production, procurement, marketing, customer service, finance, and logistics.Created operational procedures and processes for accuracy and continuous improvement. Acted as “Super User” for Animal Nutrition US for Datacor, CRM, BRM, and Bartender. Responsible for onboarding and training new employees at all levels, while coaching and guiding existing employees in programs. Leader of successful ERP system implementation team to Datacor, tasked with timely, accurate and seamless system integrations.Led management team as the ‘front line point of contact’ for customer relationships, complaints, and disputes. Investigated all internal and external events, determining root cause and insuring implementation of all corrective actions required.Analyzed metrics and trends to forecast, manage and direct approximately 130,000 tons of animal feed ingredient rail inventory annually. Coordinated with manufacturing management to ensure inventory levels of packaged products met requirements for customer orders.Member of Feed Safety Team tasked with maintaining the Safe Feed Safe Food certification. Directed team in safety policies and supported implementation of SafeStart program.Managed company marketing strategy executed through web design, social media, print and promotional items.

Usa

Member of Leadership Team for Origination, LLC strategizing, developing, and leading critical support functions.Developed and maintained mitigation strategies and processes for risk management for Customer Service Team.Created procedures and processes for accuracy and continuous improvement for accurately managing and reporting data in Feed Mill Management System.Acted as “Super User” for the company for Salesforce, Feed Mill Management System and Bartender. Responsible for onboarding and training new employees at all levels, while coaching and guiding existing employees in programs.Led management team as the ‘front line point of contact’ for customer relationships, complaints, and disputes. Investigated all internal and external events, determining root cause and insuring implementation of all corrective actions required.Analyzed metrics and trends to forecast, manage and direct approximately 110,000 tons of animal feed ingredient rail inventory annually. Coordinated with manufacturing management to ensure inventory levels of packaged products met requirements for customer orders.Member of Feed Safety Team tasked with maintaining the Safe Feed Safe Food certification. Encompassed the review of company SOPs, creating, and maintaining all product labels, forms and documents required to meet regulatory requirements and consistency throughout organization. Responsible for training all direct reports on their responsibilities of the program and acted as a resource for others if their management team was unavailable at critical points. Provided leadership for areas of product safety, quality, and regulatory compliance.

Hudson, Wisconsin

Developed and implemented customer support strategies by analyzing customer feedback and data to enhance overall customer satisfaction and retention within the organic, non-GMO food ingredients market.Managed and guided Customer Support team to 363% productivity growth, accomplished through best business practices, process improvements and team engagement.Managed customer inquiries, resolving issues and providing exceptional service to maintain strong customer relationships.Collaborated with cross-functional teams to ensure seamless communication and alignment between customer support and sales.Utilized customer support technology tools and Salesforce to efficiently manage customer inquiries and data.Acted as a customer advocate withing the organization, championing the importance of customer-centricity, and fostering a customer-focused mindset.Provided regular reports and updates to senior management on customer support, performance, trends, and customer feedback.Contributed to a highly effective ERP system implementation team for NetSuite, entrusted with the responsibility of ensuring precise, timely, and smooth system integration.

Led and supervised a team of Foodservice Customer Care managers and staff in the commercial refrigeration market, driving customer satisfaction through comprehensive support, including Applications, Quoting, Order Management, and After-market care, aligning efforts with Corporate strategic initiatives.Tracked, analyzed, and reported detailed performance data on Key Performance Indicators (KPIs) of customer care and service, providing valuable insights to leadership for strategic decision-making.Established procedures to ensure timely and accurate customer care. ISO 9001:2015 Certified. Successfully managed and completed Epicor continuous improvement projects, resulting in significant savings of over 550 work hours without any reduction in staff. This initiative facilitated a remarkable 32% sales growth and cost reduction of $248,000 within the first 12 months of implementation.Fostered a customer-centric culture within the team, emphasizing the importance of understanding and addressing customer needs promptly and effectively.Collaborated with cross-functional teams, including Sales and Operations, to ensure seamless communication and alignment in delivering exceptional customer care.Developed and conducted training programs for customer care staff to enhance their product knowledge and service capabilities.Acted as a key point of contact for escalated customer inquiries and complaints, ensuring swift resolution and maintaining positive customer relationships.Supported the team in developing customized solutions to meet the unique requirements of different customers, enhancing satisfaction and loyalty.

Hudson, Wisconsin, United States

Demonstrated expertise in the commercial refrigeration market with in-depth knowledge of industry products and customer needs.Cultivated and maintained strong relationships with foodservice clients, including restaurant chains, wholesale distributors, and dealers to understand their unique refrigeration requirements and provide tailored solutions.Actively participated in industry trade shows to expand the customer base and stay updated on the latest product developments.Collaborated with engineers and technical teams to ensure accurate sizing, installation, and maintenance of commercial refrigeration systems to meet customer specifications.Played a crucial role in identifying upselling and cross-selling opportunities, maximizing revenue potential from existing customers.Provided product training and support to customers, ensuring they are well-equipped to operate and maintain their commercial refrigeration systems.Acted as a brand ambassador, representing the company’s values and commitment to quality in all customer interactions.

Hudson, Wisconsin, United States

Demonstrated expertise in asset-based and third-party logistics (3PL) solutions, providing valuable insights to support informed decision-making.Successfully developed and executed strategic business and marketing plans, utilizing in-depth market analysis to identify opportunities and tailor customer strategies accordingly.Achieved annual growth of 23%, a testament to the effectiveness of the business plans implemented.Proactively identified emerging market trends and customer needs, enabling timely adjustments to marketing strategies and service offerings.Leveraged competitor analysis to position the company as a leader in the logistics industry, differentiating services and capturing new market share.Successfully negotiated strategic partnerships and contracts to expand the company’s service capabilities and geographic reach.Maintained a strong focus on customer satisfaction, ensuring that services met and exceeded client expectations, fostering long-term loyalty and repeat business.

Hudson, Wisconsin, United States

Recognized by ownership for exceptional leadership abilities and sought after to lead the recruitment and staffing efforts for a $300,000 logistics and warehousing start-up.Instrumental in development and implementation of strategic policies that fueled extraordinary growth, elevating the start-up’s revenue from $300,000 to $3.25 million within a span of four years.Successfully led and managed operations, overseeing the efficient and cost-effective execution of logistics and warehousing functions to meet client demands and organizational goals.Fostered a collaborative and high-performing team environment, motivating and guiding staff to deliver excellence in service and achieve operational objectives.Acted as a strategic advisor to ownership, spearheading process improvement initiatives to optimize workflow and enhance productivity, resulting in streamlined operations and increased profitability.Maintained a keen focus on customer service, ensuring that customer expectations were consistently met or exceeded.

Design and deliver award winning national advertising campaigns and dynamic print communication products to be distributed nationally and internationally.Establish state-of-the-art electronic media capabilities for internal production department.

Bachelor Of Fine Arts, Graphic Design

Education record