My duties at Amtrak were to provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations. Trained to provide such information through the telephone and also trained to provide the information through a live chat system and also through email. RailRes qualified and trained to handle all RailRes interactions. Heavy usage of Microsoft Edge and Microsoft word (alongside other Microsoft related applications).

At Bensalem Dialysis, my job was to create an organized environment by performing clerical tasks, handling customer service calls, billing, and ordering company supplies and tools.

As front desk receptionist, my main task at hand was to properly greet patients, handle payment/billing, and create organized and efficient scheduling for future appointments.