Administrative Assistant/Customer Service Representative with strong communication and interpersonal skills. Knowledgeable with Microsoft Office (Word and Excel). Ability to organize information and to maintain confidentiality, sensitivity and diplomacy while being empathetic and tactful. Created, edited and proofed multitude of reports, communication, forms and documents for distribution or presentation for management, internal and field personnel; formatted with a professional appearance.Prepared responses to correspondence; problem-solved by assisting the public via email, telephone and walk-ins with concerns, comments and inquiries; responded professionally while ensuring the company’s commitment to satisfaction was supported with a positive experience. Furnished creative solutions to customer issues; identified options and communicated with other teams about issues and possible opportunities; provided feedback if an issue was of possible concern. Registered and reported key information; communicated to appropriate team members and escalated when necessary.