Tamara Bihm Email & Phone Number

La Quinta, California, United States

I’m responsible for inspiring and developing my team, and upholding Mimi Café’s high standards. I manage all kitchen functions including food purchasing, preparation and maintenance of quality standards; sanitation and cleanliness; training of team members in methods of cooking, preparation, plate presentation, portion and cost control and ensuring equipment is properly maintained and in good condition as indicated in the training tools.I collaborate with my General Manager and Training Department to ensure that BOH team members receive proper and required training for their position (including safety, cleanliness and sanitation practices).

Palm Desert, California, United States

As the restaurant manager, I oversaw daily food and beverage operations, ensuring guest and employee satisfaction while adhering to budget and legal standards.Manage inventory, including ordering supplies and uniforms, and supervise shift operations to enforce F&B policies and procedures.Conduct monthly self-inspections, operate and maintain equipment, and address malfunctions.Monitor staffing levels to meet service, operational, and financial goals, and foster a cooperative team environment.Develop and implement organizational plans and goals, and manage cleaning programs across F&B areas.Ensure exceptional customer service, handle guest concerns proactively, and serve as a role model for appropriate behaviors.Communicate effectively with staff and supervisors, analyze and solve problems, and maintain professionalism and courtesy at all times.

California, United States

I led a team of fifteen Estheticians across multiple locations to drive studio revenue growth.With financial acumen I oversaw budgeting, cost control, and financial reporting, and analyzing sales and expenses to maximize profitability.Coach and develop staff to exceed weekly KPIs, deliver exceptional guest service, to maintain a Medallia score of 97%+.Manage administrative functions including guest check-in/out, service memberships, scheduling, training, inventory, new product acquisition, cash handling, and guest recovery.Foster a supportive and professional studio environment by utilizing a Culture Board to update and motivate the team on studio goals.Organize quarterly incentives and community give-back opportunities to promote team engagement and friendly competition.Stay informed on beauty and skincare trends and viral products to ensure the studio offers relevant and high-quality products.

Orlando, Florida Area

Prioritized team development, guest service, and problem-solving in daily operations.Executed HR functions including scheduling, onboarding, and facilitating ongoing training and development as the Lead Training Specialist.Managed inventory and product orders to optimize cost efficiency and enhance profit performance.

Orlando, Florida Area

Though I cooked for multiple locations over my Disney career, my home restaurant was the Biergarten in the World Showcase. I assisted with organizing Festivals, menu planning, inventory management and product ordering. I supervised all cooks during service and was responsible for creatively problem solving during service when the Chef Assistants were unavailable, and keeping up morale during especially busy or slow days. I also completed the employee training course and became a certified Disney Trainer at multiple locations, with particular successwhen training special needs CMs.

Providence, Rhode Island

I trained interns and new employees and met with management regarding intern development. I managed interns and kept track of their progress by providing coaching and development to ensure successful completion of the Internship Program. I was required to operate all stations in the kitchen quickly and efficiently. I organized food prep for the entire restaurant to ensure proper food levels were available throughout the day to avoid waste. I also greeted and served guests.