Tamicka Washington Email & Phone Number

500 S Grand Central Pkwy Las Vegas Nv

Responsible for the training and development of existing and new customer service representatives.Managed the needs and requirements of the STAR program from 2006-2011; through extensive follow-up procedures. Improved customer service based on client feedback through the development of new policies and procedures. Successfully handles all public relations issues while performing specialized appraisal support work; With the ability to read and explain rules, policies, and procedures. Provides factual information, which requires the interpretation of codes, policies and procedures, to business owners, potential business owners, homeowners, aircraft owners and the public regarding licensing procedures and fees, tax payment information, assessed valuation and tax payment information; determines specific required application processes. Performing specialized appraisal support work. With the ability to read, write and explain policies and procedures. Analyzing and resolving varied appraisal plan problems. Organizing, maintaining and researching departmental files. Enter data into a specified computer format. Compiling and summarizing information and preparing periodic or special reports. Use initiative and independent judgment within established procedural guidelines. Organize work, setting priorities and meeting critical deadlines. Contribute effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with those contacted in the course of the work. Determine if value adjustments to current and/or closed tax rolls are needed. Review legal documents involving parcel cuts and combinations, transferring data and values to appropriate parcels. Inspect, classify and code building permits from all entities in Clark County for correct entry into automated permit scheduling system.

Las Vegas, Nevada Area

Operated a telephone switchboard with multiple trunk lines and extensions to answer and route incoming calls. Provides general factual information to callers and visitors about the Resorts many amenities and programs and specific departmental activities; referred more detailed or technical questions to the appropriate department or staff person. Accept calls using a TDD system. Maintained logs of various types of calls; may prepare billings accordingly. Place a variety of calls; including long distance, credit card and conference calls. Distribute batteries for beepers and cellular phones to agents and other resort staff members. Maintain a log of repair orders reported to the telephone company. Assist staff and others in using the telephone system. Operated standard switchboard equipment accurately and efficiently; making accurate arithmetic calculations; maintained accurate records of work performed. Planed organized, assigned, administered, reviewed and evaluated the work of professional and non-technical staff. Conducted interview and recommended selection of staff; provided opportunities for professional development of staff; conducted divisional meetings; performed annual reviews of staff and administered discipline and/or counseled employees as required.

Las Vegas, Nevada Area

As a claims adjuster I was also responsible for the supervision of the front office staff. Record new claims in acceptance/denial log for evaluation by Workers Compensation Coordinator. Contacts injured employee, discusses the injury, treatment and plan of care. Reviews file and complete Early Intervention Form. Prepared files for microfilming, tracks new paperwork that needs to be microfilmed on old claim numbers or reopened old claims. Update microfilming index. Assist in tracking problem billings; coding and payments for injured workers. Made contact with physicians to obtain Return to Work forms, medical reporting and clarification on claim requests. Assist with statistical reporting as required. Collect, prepared and tracked the initial claim forms (C-1, C-2, and C-3) for processing of the claims. Filed and maintained forms. Contact department for untimely forms. Maintain workers compensation time adjustment program. Provide factual information which required the interpretation of worker's compensation regulations, policies and procedures, to employees, retirees and others, participated in and made presentations at employee orientation or other informational meetings. Planed organized, assigned, administered, reviewed and evaluated the work of professional and non-technical staff. Conducted interviews and recommended selection of staff; provided opportunities for professional development of staff; conducted divisional meetings; performed annual reviews of staff and administered discipline and/or counseled employees as required. Upon completion of my employment I accomplished a account retention record of 98%.