Work with Enterprise clients to enhance their experience and make sure they get the best results possible.Partner with 1 National Account Manager.Help clients navigate Indeed products, and work with them consultatively as a hiring industry expert. Use Indeed tools such as Hiring Insights, Analytics, and the Employer Help Center to recommend optimizations to budget, job descriptions, and new products. Ensure that all products are set up strategically to perform as well as possible with job seekers. Work cross-functionally with all support, product, and sales teams to set up client accounts with multiple products including hosted jobs, indexed campaigns, targeted ads, and hiring events. Advise and provide feedback to product teams on all Indeed products (ex: Dradis, Resume, Hiring Events), tools (ex: Analytics, CRM, Money), and any Indeed test.

Lead 1:1's with all team members to help develop and grow them in their role as well as help them achieve their next role. Conduct office hours, answer questions, and be a dedicated resource to the team as a whole. Interim Manager for contract worker team. Approved timecards, conducted 1:1's and lead team meetings for a month while they were between managers. Partner with 2-4 Account Executives to strategically help them grow their books of business. Work with 4 Account Executives- 2 permanent and 2 extra AE’s through Q2, continuing to work with 1 of those additional AE’s in Q3. Help clients navigate Indeed products, and work with them consultatively as a hiring industry expert. Use Indeed tools such as Hiring Insights, Analytics, and the Employer Help Center to recommend optimizations to budget, job descriptions, and new products. Ensure that all products are set up strategically to perform as well as possible with job seekers. Work cross-functionally with all support, product, and sales teams to set up client accounts with multiple products including hosted jobs, indexed campaigns, targeted ads, and hiring events. Recognized as a product and process expert in being consistently asked to help both Dedicated teammates and Enterprise team members answer product and process questions. Advise and provide feedback to product teams on all Indeed products (ex: Dradis, Resume, Hiring Events, Targeted Ads), tools (ex: Analytics, CRM, Money), and any Indeed test..Bring updates back to the Client Success team on what ideas are moving forward and what product updates are in development as well as the current timeline for these updates.

Partner with 2-4 Account Executives to strategically help them grow their books of business. Work with 4 Account Executives- 2 permanent and 2 extra AE’s through Q2, continuing to work with 1 of those additional AE’s in Q3. Help clients navigate Indeed products, and work with them consultatively as a hiring industry expert. Use Indeed tools such as Hiring Insights, Analytics, and the Employer Help Center to recommend optimizations to budget, job descriptions, and new products. Ensure that all products are set up strategically to perform as well as possible with job seekers. Achieved Exceeding Expectations score for revenue retention in Q2 2021. Work cross-functionally with all support, product, and sales teams to set up client accounts with multiple products including hosted jobs, indexed campaigns, targeted ads, and hiring events. Recognized as a product and process expert in being consistently asked to help both Dedicated teammates and Enterprise team members answer product and process questions. Conduct twice monthly office hours to help my team with any in depth product or process questions, acting in lieu of team lead. Served as CS Ambassador for 2 years to communicate between Client Success and Global Product Success team. Advise and provide feedback to product teams on all Indeed products (ex: Dradis, Resume, Hiring Events, Targeted Ads), tools (ex: Analytics, CRM, Money), and any Indeed test..Bring updates back to the Client Success team on what ideas are moving forward and what product updates are in development as well as the current timeline for these updates.

Train all Austin new hires and assist them with onboarding including teaching processes for ticketing, where to find resources, and help with phone conversation wording.Handle escalated clients who request to speak with a manager and work with them to de-escalate and come to a mutually-beneficial resolution.Create stronger culture by maintaining quality standouts board and decorating desks for new hires and birthdays.Manage shadowing logistics for new hires and other internal teams.Work with other seniors to develop projects. This includes developing a mentoring program, outlining a shadowing program, graphing metrics, and making it easier to recognize birthdays at all locations.Assist with floor coverage which can include answering questions face-to-face, coaching representatives through escalated situations, and answering questions through hangouts.Help customers assess accounts’ performance, resolve issues related to performance, setup errors, billing, etc.Work cross-functionally with all support teams to make sure client accounts are set up and performing optimally.

Assist customers in assessing performance of accounts in a managerial roleResolve issues related to account performance, setup errors, billing, and all other customer issuesDevelop knowledge of search engine optimization, HTML, and best practices for business websitesWork cross functionally with all support teams to make sure client accounts are set up and performing optimallyCreate reports in Salesforce to ensure team is performing efficiently and realizing all SLA’s Awarded for top performance in both revenue and total number of accounts retainedLeading member of Culture Committee: a cross-departmental group focused on morale and friendly competition, driving initiatives which lead to high performance and low employee churn

• Maintained customer sales relationships including monthly follow-ups to ensure customers were informed of updates and additional product modules• Assisted regional account executives with larger opportunities and served as point of contact in the corporate office• Worked cross functionally to complete customer requests and account maintenance• Built relationships with new potential customers including calling, introduction, product demonstration, and issuing proposals and contracts

• Managed customer account status including device security and license compliance• Trained customers on use of web console and answered customer questions and concerns as a subject matter expert• Oversaw full life cycle lead management from first contact to order fulfillment and post sales account management • Worked to create quotes and connect with customers, so orders are processed correctly and in a timely manner• Researched opportunities from marketing and trade shows and maintained list of high-value targets• Reported regional daily metrics and quota attainment to keep in line with both finance and order management teams

• Resolved high-priority customer sales disputes received from executive care team which resulted in customer retention and positive customer experience• Earned repeated recognition from customers and management for excellent service• Provided elevated customer experience utilizing extensive sales acumen to respond with a greater level of professionalism and ability to affect details of orders• Cultivated strong relationships with inside sales reps to drastically increase sales leads, which aided team in doubling sales year over year• Received “Unprecedented Event Support” award for superior logistical event support by acting as primary phone sales contact during event planning and execution

• Used an understanding of customer technical needs and financial constraints to sell computers and home electronics• Ranked in the top quartile of sales reps for five out of seven fiscal quarters and consistently received “raving fan” emails from customers commenting on high level of customer service• Maintained high level of performance across multiple metrics, including financial results and call model behaviors, which resulted in being chosen as advocate for team performance • Recognized for being in the top 10% of sales reps in close rate as well as margin• Chosen out of 250 sales representatives to act as one of four mentor leads for the mentor programo Selected and managed over 50 mentors to develop newly hired sales representatives into top performerso Cultivated growth by encouraging top performing new sales representatives and recognizing them in front of senior management

• Performed multiple duties ranging from front desk management to financial donor relations and assisted with all aspects of managing the school. • Maintained positive parent-school relationship between AJA and 200 families.

• Provided customers with superior service and assisted customers with the selection of merchandise• Specialized in fit and style selection at Gap Body, ensuring that customers felt comfortable