Tami Holmes Email & Phone Number

Neenah, Wisconsin, United States

Recipient of the Instructor of the Year AwardConduct classroom, lab and internet courses for adult students pursuing Associate Degrees in all areas of Information Technology.Business to business development - specifically requested by local fortune 500 employers to design and present courses to key employees with emphasis on improving customer, service, presentation and technology skills.

Neenah, Wi

Provide leadership and critical point of contact for Service Delivery Platforms to deliver consistent value, performance, quality and cost savings/avoidance for all areas of Kimberly-Clark Infrastructure through contract negotiations and developing and capitalizing on relationships with our Global Vendor Partners.

Specializing in providing software business solutions to the Long Term Care Community, I acted as a liason on behalf of key clients for product development and improved client services and support.Through 4 acquisitions within 10 months, MDI Achieve became the largest supplier of business information services to the long term care continuum in the US. Project manager responsible for working directly with client decision makers to develop and execute action plans for improved implementation and business advancement directly resulting in increased sales.Maintained a 99+% client retention rate by acting as liaison, providing personal accountability for issue resolution, and effectively communicating with client executives and decision makers.

Provided marketing, organization, services and direction to over 300 local businesses and professional memebers, while encouraging tourism, new business development and enhancing the culture, solcial recreational and aesthetic vitality of the community.Liaison between Government Administration, residents, and local businesses during multi million dollar revitalization of Main Street during which time there was no access to Main Street Businesses.Organized and coordinated concerts and fishing tournaments resulting in over 12 million in local commerce and over 26.3 million in regional commerce.Coordinated, created and produced information and promotional material for all events, including radio, newspaper and tv coverage, press releases and media interviews.Collaborated extensively with various organizations, businesses, local, county and state government officials to lead the way for 3 new businesses to build and/or move within the jurisdiction creating over 100 jobs.

Continuing Care Retirement Community providing long term care.Responsible for researching, recommending, and implementing clinical and financial software, including coordinating schedules, activities, tracking progress, reporting and monitoring results. Through the utilization of technology, task redundancy was virtually eliminated and personnel efficienciences were improved resulting in a direct savings in operating costs.Implemented in-house closed circuit television station resulting in 72% increase in weekly viewership.MDI Technologies State of Wisconsin Client Conference Chairperson and advisor to 3 other states. Organized and coordinated annual event for over 75 communities and 500 membersMember of Health Insurance Portability and Accountability Act (HIPAA) team and personally responsible for development of HIPAA policies to meet state mandated standards and compliance laws.Received 3 consecutive annual employee achievement awards.

Business and medical management software developer for the veterinary industry.supervised all areas of Customer Support Center, including client education, implementation, follow-up, service and support staff along with planning and coordinating all aspects of initial and advanced client educations, including needs assessment, assigning qualified personnel, developing and organizing training materials, scheduling, follow-up, and performing market analysis.Achieved the highest national rating for customer satisfactions standards from Trends Magazing due to the initiation, development and implementation of employee education programs concentrating on client relationships and service management.Launched a Quality Assurance Team which redesigned the customer inquiry process, resulting in a reduction in operating costs, a 75% reduction inn client response time, and a significant increase in overall customer satisfaction.Recipient of employee achievement award.