Manage, coach and train team of 16 across the AP and AR verticals3 Team leads, 2 Admins, 9 AP Coordinators, 2 AR CoordinatorsHiring Manager - developed recruiting assessments and interviewing protocolNew hire training development - 5 week Flight School for both AP and AR Product Development - Solely responsible for the development of the AP and AR Extended Services provided to Pilots Bookkeeping clients Workflow management and automationFull cycle AP (143 Clients) and AR (43 Clients)Client acquisition scoping guidelinesProgram Management Client Onboarding, Success ManagementManage 1099 Process Leadership Planning and cross functional collaboration

Key Focus Areas: Partnering with Finance Managers and Sales Team to finalize loan approvals and close sales; Inventory control; Vehicle title, registration, and license plate processing through CVR; Streamlining customer loan closure experience to elevate survey evaluations. Technologies: ADP, Route One, CVR

Key Focus Areas: Partnered with Sales Managers to execute purchasing procedures for 25 service centers; Facilitated continuing education for sales managers and site managers; Inventory maintenance; Account contract updates and Accounts Payable reconciliation.Technologies: Great Plains, Microsoft Office, Excel

Key Focus Areas: Combined responsibilities of Title Compliance Analyst & Title Specialist; Assisted with designing training modules to combine the roles of Title Compliance Analyst and Title Lien Administrator; Trained and educated 1 new managers, 2 supervisors and 15 team members as well as provide expert support to existing team members; Provide supervisory support to managers and team supervisors; Participated as spokesperson on Great Place to Work Committee-planned moral boosting and team building events both on a department and company-wide level; Identified as a Title Specialist Hero – one who is proficient in their position as well as considered to be a mentor within the department and exhibits company valuesTechnologies: Artiva, Powerpoint, Excel, Microsoft Office