Guide new users through systematic onboarding process to facilitate making decisions around theirneeds and goals● Work cross-functionality with Product, Compliance and Support team members to foster a strongsense of community and information sharing● Communicate with healthcare professionals throughout the onboarding processes to promoteengagement and address concerns● Set up healthcare professionals’ access to facility systems● Monitor and track upcoming credential compliance for upcoming shifts● Maintain active status for all professionals by successfully completing initial and subsequentcredentialing packages required by healthcare facilities● Collect, upload, and auditing professional documentation such as: medical records and certifications● Escalate concerns from healthcare professionals to provide straightforward, scalable solutions

Reviews and screens initial and reappointment credentialing applications for completeness, accuracy, and compliance with federal, state, local and University regulations, guidelines, policies, and standards.Conducts primary source verification, collects and validates documents to ensure accuracy of all credentialing elements; assesses completeness of information and qualifications relative to credentialing standardsIdentifies, analyzes and resolves extraordinary information, discrepancies, time gaps and other idiosyncrasies that could adversely impact ability to credential and enroll practitioners; discovers and conveys problems to CVO Credentialing Manager and entity Medical Staff Affairs for sound decision making in accordance with Medical Staff Bylaws, credentialing policies and procedures, federal, state, local and government/insurance agency regulations.Monitors files to ensure completeness and accuracy; reviews all file documentation for compliance with quality standards, accreditation requirements, and all other relevant policies; prepares and provides information to internal and external customers as appropriate.Enters, updates and maintains data from provider applications into credentialing database, focusing on accuracy and interpreting or adapting data to conform to defined data field uses, and in accordance with internal policies and procedures.Prepares, issues, electronically tracks and follows-up on appropriate verifications for efficient, high-volume processing of individual applications in accordance with applicable credentialing standards, established procedural guidelines, and strict timelines.Participates in the development and implementation of process improvements for the system-wide credentialing process; prepares reports and scoring required by regulatory and accrediting agencies, policies and standards.

Provide top-notch customer care so that new and existing customers have seamless and magical experiences with Yoshi.Respond to customer messages across various customer communication channels, primarily email and text messageBuild customer trust by maintaining a polite, helpful, and professional manner at all times through a friendly, responsive, and personable approachDemonstrate excellent time management skills and be adept at prioritizing multiple tasksIdentify common problems and communicate them to management, along with possible suggestions for improvementCollect and share customer feedback with colleagues and other departments so that Yoshi’s product and service can be improvedBecome a subject matter expert in understanding Yoshi’s servicesFamiliarize yourself with ongoing changes in product, operations, marketing, salesLiaise with colleagues or managers to find the best solutions to customers’ issuesEscalate serious complaints and issues as neededProactively identify opportunities to “surprise and delight” customers with the goal of increasing customer loyalty and brand perceptionRespect customer confidentiality and be discrete with sensitive company information