Tamika M. Harding Email & Phone Number

Orland Park, Il

• Effectively manages financial account correspondences, federal aid funding and secure tuition billing payments for students across all five campuses with account related questions• Executes student financial billing to ensure timely receipt of all payments• Accurately provides documentation and process management of highly confidential student account ledgers and reconciliation of student refund disbursements• Maintains leadership role as Veteran Affairs Certifying Official and primary contact for all third party sponsors• Successfully serves as highly visible and trusted Treasury Specialist, in efforts to accurately process bank reporting and secure EFT payments for all five campuses

Oak Lawn

Seek to build relationships with potential clients who are in the market to buy, sell, and rent properties. Advise clients on prices, mortgages, market conditions, and other related information. Compare properties to asisst clients in determining a competitive market price.

Greater Chicago Area

• Fully responsible for managing the Office of Student Accounts division of 4,100 students• Successfully managed, trained and coached the performance of three advisors • Responsible for addressing and resolving complex and challenging student situations• Monitored accounts receivables, third party sponsor reimbursements, cash collections on student payment plans, tuition billing, and Federal aid are accurately distributed on a timely basis • Responsible for timely approval of advisors payroll in ADP• Analyzed and processed reporting to effectively monitor the department and staff advisor performance towards goals• Maintained internal controls to ensure integrity, accuracy and transparency of all financial information and full compliance with Standard Operating Procedures

Schaumburg, Il

• Managed, trained and directed team of 14 front-line Customer Service Advisors• Effectively measured team progress against division goals to ensure high quality metrics on customers service satisfaction and training needs• Accurately reported and communicated issues, resolutions, and updates from front line advisors to Director of Student Accounts• Liaison for university-wide retention meetings and actions taken inter-departmentally• Collaborated with Financial Aid, Registrar, Academics, Admissions, and the Out of School team in assisting with student issues and working on resolutions• Executed month end departmental processes and goals by applying newly created Standard Operating Procedures • Accurately posted tuition payment adjustments to 8,000 student accounts• Successfully performed monthly student file audits and approvals for student re-enrollment process• Responsible for timely approval of advisors payroll in PeopleSoft

Downers Grove, Il

• Successfully facilitated structured interviews for 25-30 students weekly and evaluation for prospective students seeking higher education degrees• Accurately presented mandated student information in accordance with all policies, procedures, federal and state regulations and government guidelines• Maintained and accurately processed all required correspondences and student data entry• Cultivated ongoing relationships with prospective students from enrollment through graduation, in efforts to exceed deliverables and objectives • Collaborated with various departments to improve student satisfaction levels

Oak Brook, Il

• Effectively managed, developed and coached a five-member sales team • Implemented highly visible market and business plans, which resulted in profitable customer value, transactions and market share• Successfully managed and cultivated strong community and new business contacts to enhance visibility and maximize business development opportunities• Executed all customer bank transactions, including process and documentation of opened accounts, completed loan applications and closed on personal checking, savings, money market and other financial loans• Maintain exceptional internal controls to ensure branch remained in proper standards according to bank compliance regulations

Bachelor’S Degree, Economics, Business Administration

Associate’S Degree, Business Administration And Management, General