Tamika Watts Email & Phone Number

Miami/Fort Lauderdale Area

Greater Chicago Area

West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 600 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance. To learn more, visit us at www.westmonroepartners.com.Manage and develop project teams comprised of multiple solution lines across a variety of engineering projects in the areas of store retail operations, workforce management and store innovations. Oversee all project management activities with the ultimate responsibility for success or failure of the engagement. Specifically focused on ensuring overall client satisfaction and quality of delivery and profitability of the engagement to the client and firm. Participate in all aspects of the business development cycle including: originating new work; performing assessments and requirements gathering, formulating solutions, approach and methodology in my area of expertise; developing proposals and presenting to the client in sales meetings and driving finalization of the work plan, pricing and statement of work.

Plantation, Fl

Re-engineered and optimized station facilities, corresponding geographic footprints and PUD routes. Structured delivery routes to provide perfect service while minimizing travel, maximizing productivity and improving profitability. Mediated negotiations between local management and independent contractors responsible for pickup and delivery services. Worked under a non-disclosure agreement as part of a special task force engaged to restructure US operations.

Sandy, Ut

Managed and delivered a variety of niche workforce optimization projects across several client engagements ranging from $100K to 700K. Managed all aspects of the project cycle. Participated in sales and strategy efforts including defining approach and methodologies to client business challenges, scoping effort and cost of services and creating and presenting project proposals.

Plantation, Fl

Streamlined operations in card member services to enable business owner to meet and exceed service level agreements and key performance metrics. Developed a customized, tiered servicing strategy based on present and future value which became the foundation for the company's global outsourcing strategy while at the same time ensuring an optimal balance between customer experience and servicing costs. Defined functional requirements for MIS reporting to track effectiveness of the global outsourcing program. Streamlined and standardized operational processes and procedures for card member servicing at the call center.

Tallahassee, Fl

Set and enforced policy for telecommunications in the state of Florida to promote competition in the market place to improve customer service, quality and cost. Researched, authored, presented and defended recommendations before the Florida Commission and the general public to resolve complaints under the Telecommunications Act of 1996. Made compelling recommendations that became the basis for Commissioners’ final judgment and set the precedent for future law. Analyzed negotiated agreements to ensure compliance with Florida statutes, the Florida Commission rules and orders, non-discriminatory language and public interest. Fielded and resolved customer/industry complaints. Performed site visits and handled incumbent local exchange carrier collocation requests.

Bachelor Of Science, Industrial Engineering

Activities and Societies: Alpha Kappa Alpha, Caribbean Student Association

School Of Management Program