Executive Assistant duties for the Chief Executive Officer.

Results-driven, Customer Service Advocate with 10+ years of experience providing world-class customer support and complaint resolution in the education, manufacturing, and service industries. Excellent written and verbal communication skills as a liaison between clients, team members, and stakeholders. Unique ability to use listening, patience, and kindness to resolve challenging customer issues. Meticulous, and resourceful with the ability to implement process improvements to enhance team… Show more Results-driven, Customer Service Advocate with 10+ years of experience providing world-class customer support and complaint resolution in the education, manufacturing, and service industries. Excellent written and verbal communication skills as a liaison between clients, team members, and stakeholders. Unique ability to use listening, patience, and kindness to resolve challenging customer issues. Meticulous, and resourceful with the ability to implement process improvements to enhance team performance and productivity. Show less

Treasurer | Board of Directors | Financial Forecasting | Financial Reporting | Budget | Volunteer | Presentation at Meetings | Contract Negotiations | Documentation

• Registered up to 30 members a day for adult training courses while delivering excellent customer service.• Advised and recommended training programs to individual training needs.• Managed phones and e-mails to answer various member questions and needs.• Utilized various technologies including Docebo (LMS) and company proprietary systems to achieve work goals on time. Troubleshooting, problem solving, and guidance on our new LMS system was provided daily to our members… Show more • Registered up to 30 members a day for adult training courses while delivering excellent customer service.• Advised and recommended training programs to individual training needs.• Managed phones and e-mails to answer various member questions and needs.• Utilized various technologies including Docebo (LMS) and company proprietary systems to achieve work goals on time. Troubleshooting, problem solving, and guidance on our new LMS system was provided daily to our members. Excellent communication and customer service to provide LMS information, training certification, and success with registering for trainings was my passion in this role. Show less

• Order Processing for a variety of medical & healthcare customers across the U.S. for $1,000- $1 million orders including multiple line items with the Sales team.• Created a checklist document for Sales to ensure accurate and timely orders.• Created a training guide integrating various Microsoft Office items to increase productivity.• Utilized various technologies including SAP ERP system and company proprietary systems resulting in achieving work goals. • Onboarding activities… Show more • Order Processing for a variety of medical & healthcare customers across the U.S. for $1,000- $1 million orders including multiple line items with the Sales team.• Created a checklist document for Sales to ensure accurate and timely orders.• Created a training guide integrating various Microsoft Office items to increase productivity.• Utilized various technologies including SAP ERP system and company proprietary systems resulting in achieving work goals. • Onboarding activities for new hires. Show less

• Navigated transition out of the insurance industry into a new sector of thin film materials coating/manufacturing. • Provided Level 1 support for thin film materials coating/manufacturing customer's phone agents with escalated order entry questions for all US and Canada regions.• Increased daily order entry productivity from 10 to 30 orders up to $100K per day.• Proactively created training documents for onboarding. Reduced order entry issues by half and time spent on processing… Show more • Navigated transition out of the insurance industry into a new sector of thin film materials coating/manufacturing. • Provided Level 1 support for thin film materials coating/manufacturing customer's phone agents with escalated order entry questions for all US and Canada regions.• Increased daily order entry productivity from 10 to 30 orders up to $100K per day.• Proactively created training documents for onboarding. Reduced order entry issues by half and time spent on processing orders by 30% and increased productivity. Show less

Provide customer service on various products from a network of providers, including claims, quoting, and reviews of policy information. Collaboration on SOP's and Onboarding document creation was my passion during the transition to a new LMS system. • Advising customers in a multi-faceted customer service role regarding insurance with different carriers and assisting customers with claims filing and processing.• Served on a Chamber of Commerce initiative to revitalize the downtown… Show more Provide customer service on various products from a network of providers, including claims, quoting, and reviews of policy information. Collaboration on SOP's and Onboarding document creation was my passion during the transition to a new LMS system. • Advising customers in a multi-faceted customer service role regarding insurance with different carriers and assisting customers with claims filing and processing.• Served on a Chamber of Commerce initiative to revitalize the downtown district.• Partnered with Supervisor over a period of 3 years to create resources and tools to train employees for the new computer system. • Updated and revised training materials for a legacy system as well, which created greater understanding and stronger collaboration within our team. • Participated with team to train new hires by helping with onboarding and accelerating productivity.• Developed wellness initiative with about initial 50% participation over various locations. Show less