Tamara Miles Email & Phone Number

Greater Milwaukee

Executive Assistant duties for the Chief Executive Officer.

Greater Milwaukee

Results-driven, Customer Service Advocate with 10+ years of experience providing world-class customer support and complaint resolution in the education, manufacturing, and service industries. Excellent written and verbal communication skills as a liaison between clients, team members, and stakeholders. Unique ability to use listening, patience, and.

Waukesha, WI

Treasurer | Board of Directors | Financial Forecasting | Financial Reporting | Budget | Volunteer | Presentation at Meetings | Contract Negotiations | Documentation

Waukesha County, Wisconsin, United States

• Registered up to 30 members a day for adult training courses while delivering excellent customer service.
• Advised and recommended training programs to individual training needs.
• Managed phones and e-mails to answer various member questions and needs.
• Utilized various technologies including Docebo (LMS) and company proprietary systems to achieve work goals on time. Troubleshooting, problem solving, and guidance on our new LMS system was provided daily to our.
• Utilized various technologies including Docebo (LMS) and company proprietary systems to achieve work goals on time. Troubleshooting, problem solving, and guidance on our new LMS system was provided daily to our.

United States

• Order Processing for a variety of medical & healthcare customers across the U.S. for $1,000- $1 million orders including multiple line items with the Sales team.
• Created a checklist document for Sales to ensure accurate and timely orders.
• Created a training guide integrating various Microsoft Office items to increase productivity.
• Utilized various technologies including SAP ERP system and company proprietary systems resulting in achieving work goals.
• Onboarding activities… Show more
• Onboarding activities for new hires. Show less

Waukesha, Wisconsin, United States

• Navigated transition out of the insurance industry into a new sector of thin film materials coating/manufacturing.
• Provided Level 1 support for thin film materials coating/manufacturing customer's phone agents with escalated order entry questions for all US and Canada regions.
• Increased daily order entry productivity from 10 to 30 orders up to $100K per day.
• Proactively created training documents for onboarding. Reduced order entry issues by half and time spent on processing… Show more
• Proactively created training documents for onboarding. Reduced order entry issues by half and time spent on processing orders by 30% and increased productivity. Show less

Waukesha, Wisconsin, United States

• Provide customer service on various products from a network of providers, including claims, quoting, and reviews of policy information. Collaboration on SOP's and Onboarding document creation was my passion during the.
• Advising customers in a multi-faceted customer service role regarding insurance with different carriers and assisting customers with claims filing and processing.
• Served on a Chamber of Commerce initiative to revitalize the downtown… Show more Provide customer service on various products from a network of providers, including claims, quoting, and reviews of policy information..
• Served on a Chamber of Commerce initiative to revitalize the downtown district.
• Partnered with Supervisor over a period of 3 years to create resources and tools to train employees for the new computer system.
• Updated and revised training materials for a legacy system as well, which created greater understanding and stronger collaboration within our team.

Brookfield

Cedar Rapids, Iowa Area

Brookfield

Waukesha, WI

Master Of Science (M.S.), Education

Professional Trainer Certificate

Assessing & Planning for the Needs of Adult Learners; Curriculum Design & Development for Adult Learner; Curriculum Implementation &.

Bachelor Of Science (B.S.), Elementary Education