Responsável pelo relacionamento com clientes indiretos Wellhub (Gympass)Acompanhamento de indicadores - responsável por acompanhar os indicadores relacionados ao uso do Wellhub e parceiros. Auxiliar empresas (RH) no engajamento de seus colaboradores no uso dos benefícios disponíveis, desenvolvedo estratégias focadas no seu público interno e vantagens na tilização da plataforma de bem estar disponível, que conta com academias, aplicativos, e tudfo que é relacionado à saúde e bem estar. Envio de campanhas e calendários de acordo com disponibilidade e momento de cada um. Acompanhamento de eventos focados em bem estar e benefícios das empresas.

Estruturação de área comercial de ponta a ponta, desde pré vendas (SDR), até pós vendas (CS)Responsável por identificar gaps na operação existente, revisão de processos, ferramentas, SLA, metas, pitch comercial e estrutura de atendimento pós vendas (CS) Foco em tornar os processos sustentáveis e escaláveisDesenhar e reestruturar processos de atendimento, pré vendas, vendas e pós vendasElaboração de playbooks para as áreas Definição de SLA de atendimento e entre áreasDefinição de funil de vendas, régua de atendimento e jornada do cliente após a contratação.Responsável por ministrar treinamentos e roleplays com a equipe Auxílio na contratação de novos colaboradores das áreas

Portfolio Customer, reactive and proactive multichannel support via WhatsApp, chat, email,phone, and meet. Handling both product and financial inquiries and negotiations.Centralizing all customer demands that may arise. Responsible for detailed analyses of theaccount, current plan and conditions, platform usage, and actual customer needs, thusaligning them with the best option from our portfolio of plans and available apps.Reactive support: Product inquiries are directed via chat/email, assisting with adjustments,configurations, and providing step-by-step guidance, thus empowering the customer'sautonomy. Financial inquiries include reissuing invoices, changing due dates, extensions,managing arrears, and related matters. Questions regarding plans, adjustments, newcontracts, expansion, negotiation, and churn: Responsible for detailed account analysis,plan adjustments, applying (or removing) discounts, invoice adjustments, and reissuing.Proactive support: Responsible for analyzing accounts within the portfolio at potential riskand with opportunities to be worked on. Direct contact with customers in a low-touch format,upon identified demand, directing them to the best solutions and aiming for customersuccess throughout their platform usage journey.

Multichannel support via chat, email, and phone. Managing customer churn requests, responsible for portfolio retention and expansion. Conducts executive and analytical review with usage history. Identifies opportunities, informs, and negotiates with the customer during churn requests. Customer information management, ensuring systems are always updated;Client retention, managing and reversing cancellation requests; Responsible for upgrade/downgrade and upsell/downsell negotiations; Average of 15 to 20 daily interactions, approximately 10 tickets closed per day, and 100% positive CSAT.

Responsible for managing clients during renewal periods. Conducts executive reviews of theprevious year's success and leads alignments to develop new strategies for the post-renewal period. Manages discounts and renewal negotiations. Addresses customer expectation misalignments during the Growth period, presents platform updates; Identifies at-risk accounts and appropriately forwards them based on customer needs; Customer information management, ensuring systems are always updated; Client retention, managing and reversing cancellation requests; Responsible for downgrade/upgrade and downsell/upsell negotiations; Focused on customer experience and always putting "Customer First" into practice.

Conducts executive success reviews, manages customer expectation misalignments during the Growth period, conducts executive review near contract renewal; Manages customer portfolio and presents platform updates; Identifies at-risk accounts and appropriately forwards them based on customer needs; Customer information management, ensuring systems are always updated; Client retention, managing and reversing cancellation requests; Responsible for downgrade/upgrade and downsell/upsell negotiations; Focused on customer experience and always putting "Customer First" into practice.

Inside Sales role focused on generating qualified leads through outbound approaches, utilizing cold email, cold calling, social selling, and networking; Also focused on identifying new customer segments for a product through in-depth research on each lead, essential for the initial contact, with a deep understanding of the business, product, segment, and even the individuals involved in the purchasing decision (or how the purchasing dynamics work within the company).

Inside Sales role focusing on approaching leads generated via Inbound. High volume of prospecting calls, initial discovery calls to confirm needs and assess interest in solving existing problems. The objective is to conduct initial research on the lead, company, segment, and business model. Qualifying leads, turning them into prospects, and scheduling sales meetings for the sales team, generating real sales opportunities.

Customer service (both proactive and reactive), technical visits to clients, preparation of commercial proposals, negotiation, and closure of service provision contracts, sale of equipment and supplies, direct follow-up on after-sales with prospecting for new sales, review and analysis for the adaptation of ALPHENZ water and sewage treatment stations or those of other suppliers.

Customer service (both proactive and reactive), customer prospecting, portfolio development, preparation of quotations, interaction with sales representatives, training and commercial development at point of sale (PDV), technical support, and product adaptation analysis.

Face-to-face customer service, consultancy, and sales of Mobile and Fixed services, TV, and Internet. Sales, configuration, and consultancy on cell phones and tablets. Document management, cash register opening and closing, experience with SAP and Atlys systems. On-the-job assistance for high-value clients.