Tami W. Email & Phone Number

Milwaukee

Managed and scheduled a group of 300+ volunteers into ~1,500 job slots at the world’s largest music festival, Summerfest. Responsible for wheelchair and stroller rentals, check-in services, and information booths, ensured that each station was clean, staffed and equipped. Trained volunteers to ensure patrons received exceptional service. Authorized to make quick decisions based on a variety of factors including security and emergency issues, customer issues, and volunteer issues.Implemented numerous process improvements such as redesigning rental and check-in forms for clarity and ease of use, adjusting prices, and purchasing a volunteer software package to simplify volunteer management.Reconciled daily deposits for rentals and checked items.

Greater Milwaukee Area

Managed projects for AT&T's payroll organization with an emphasis on organizational/change management and client support for ~200,000 employees using SAP.Team Lead, ensured employees had the tools and information they needed in order to be paid accurately and timely. Performed indepth analysis on time input systems and other areas of payroll.Proactively collaborated with numerous helpdesks to ensure employees were able to obtain accurate help for understanding time entry issues, software upgrades, and reporting of time and payroll data.Represented my department and collaborated with other managers across the country on process improvement and cost savings.

Greater Milwaukee Area/Chicago Area

Managed a highly technical internal support team supporting corporate real estate, marketing, and payroll clients.

Bachelor’S Degree, Business Administration With A Minor In Computer Science

Activities and Societies: Graduated Summa cum laude

Associate’S Degree, Computer Science

Activities and Societies: Phi Theta Kappa Honor Society