•Perform quality audits on internal and external specialists providing clients with advertising and sales support and specialists working to bring prospective clients into the SMB's portfolio of advertisers.•Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.•Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.•Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs.•Participate in internal quality calibrations led by process owners.•Participate in the development of quality inspection standards and continuously optimize the process and system platform.

•Researched/created job posting, and sourced active and passive candidates using a wealth of resources (LinkedIn, Workday, CareerBuilder, indeed, People Fluent, etc.)•Source new candidates through inbound lead follow-up and outbound cold calls and emails •Pre-screened, interviewed, and presented qualified candidates to hiring managers.•Grew and fostered high-touch relationships with a network of qualified active and passive talent.•Built relationships and communicated consistently and proactively throughout the recruitment process to ensure all participants in the hiring process are updated and well informed.•Led workforce development efforts using various ATS systems that included collaborating with training programs, offering internships, and creating career pathways for both new candidates and existing employees.•Ensured consistency, efficiency, and HR compliance with federal, state, and local laws, and company policies.•Provided oversight of all matters related to compensation and benefits including merit review, salary planning, incentive compensation plans and equity grant process.•Provide support and counsel to managers regarding specific compensation issues and proactively identify issues and propose solutions and recommendations.•Evaluate applicants by discussing job requirements and applicant qualifications with managers, and interviewing applicants on a consistent set of qualifications.

•Handled all full-cycle recruitment efforts for exempt and nonexempt personnel.•Partnered with hiring managers to build effective sourcing strategies which target multiple candidate channels and assess candidates for fit and motivation rather than simply sell a role.•Recruited and hire talent and achieve quarterly hiring goals.•Build and maintain a network of potential candidates through proactive market research and on-going relationship management; conduct in-depth screening of potential candidates, demonstrating ability to anticipate hiring manager preferences through high interview-to-offer ratios.•Executes a hiring plan within aligned business groups. Balances multiple timeframes and expectations for budget, scope, and time.•Participated in campus outreach efforts as a recruiter by organizing workshops, attending job fairs, and building partnerships with educational institutions to promote our organization.•Initiate phone screenings and gather information pertaining to the ability to hire / rehire, relocation, immigration, compensation.•Source active and passive candidates through employee referrals, networking, internal databases, contact lists, and research.•Participated in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent, Diversity and Inclusion Sourcing, and identification of top performers for senior-level openings.•Collaborated with the HR team, IT, Training, and Hiring Managers regarding training for new hires, equipment pick-up and/or shipment, and employee onboarding.

Was instrumental in the creation, implementation and rolling out of the Fraud Center’s First Quality Assurance department.• Attended and contributed to both internal & client calibration sessions.• Identified and recommended procedural improvements and prepare reports to communicate outcomes of quality activities.• Performed call monitoring and audits as required by the Fraud Center’s Monitoring Procedures to ensure call center employees are compliant with JHA Fraud Center policies and procedures.• Trained and tracked performances of Fraud Center agents and teams on call monitoring forms and call monitoring logs. Creating check points to ensure recommendations are followed.• Remained knowledgeable on project information by keeping training manual and memos updated and took calls on assigned engagement(s).

•Was responsible for implementing staffing, recruiting processes, strategies, and solutions for the various work industries.•Worked with managers to create, edit, calibrate, and validate job descriptions company wide.•Demonstrated the ability to partner and facilitate discussions with managers and employees at all levels in the organization.•Provided quantitative analysis and research in benchmarking and salary surveys.•Identified, analyze, and propose enhancements to the compensation structure and benefit plans based on market trends or changes in regulations.•Managed relationships with internal clients and work with manager on conflicting priorities•Sourced, recruited, screened, and interviewed candidates for exempt and nonexempt roles to exceed the client’s needs and expectations. •Built strong relationships with hiring managers and facilitated positive candidate experiences.•Facilitated frequent (typically weekly) update calls with managers to update on search; discussed challenges and design action plans to lead towards hires.•Maintained accurate candidate records and ensure ATS is accurate. •Responsible for client and candidate communication throughout all assignments•Managed the Candidate Management System (CMS) daily to grade and identify “high potential” candidates as part of the Key Candidate process.