Technical Support Team Leader
CurrentAnswering questions and provide support at customer support forum (http://www.joomlart.com/forums/) and ticket system (http://support.joomlart.com/staff/) on a daily basis.Responsible for handling customer's problems/inquiries, collecting & categorizing customer feedback & comments on products features & functionalities.Ensure the close coordination between support team and internal working teams for products’ updates or feature requests.Summarize all popular technical or sales issues for fixing & precautions during the development process via bug management system.Evaluate and propose initiatives for customer satisfaction & intensifying turnaround commitmentContribute ideas to improve Moderation policy/working procedures.