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Tailored technical assistance and transformative training to clients through personalized hands-on, one-on-one sessions and interactive online workshops covering web design, content creation, multimedia, and emerging technologies like AI and digital courses. By equipping clients with practical digital skills, they achieved measurable improvements in productivity and business growth.

Operations Manager for a very busy aggregate transportation company with Fargo and Williston, ND offices. Responsibilities included managing administrative staff in both offices, developing documentation to further promote growth and establish consistency throughout this fast-growing company, recognizing the need for and developing policies and procedures, and dividing my time between the Williston and Fargo offices by spending one week in Fargo and the next at the Williston office.• Lead and supervise a team of hourly associates in out and inbound operations which includes document collection, processing, and submission.• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures including interviewing, hiring, and other HR duties.• Sourced and implemented software (Axon Development Corporation and Pedigree Technologies) to track all haul tickets, subcontractors, and customer information which allowed me to create necessary reports to more accurately reflect operational data.• Mentor, train, and develop teammates for career progression and learning.• Ability to develop and share best practices and unite the team despite offices being on opposite sides of the state.

Walked in to a Rolodex and typewriter! While there I sourced and implemented software to track and maintain accurate information on almost 400 electrical apprentices across ND, SD and MN while working with seven union offices, over 100 contractor owners, and the DOL utilizing extensive problem solving, customer service, and computer/technology experience.Managed multiple projects, establishing goals and timelines utilizing Outlook to track. Projects included website development I designed the logo that is still on their website!), training events (including weekend-long membership meetings at Arrowood), expanding programs, staff training, and new technology implementation. Provided all areas of management while acting as interim director for four consecutive months. I created a detailed document explaining all activities (including resources and contact) for every aspect of my position including how to maintain the website. Clickable links and email addresses were included. I enjoy turning this office from an all-paper-driven office to a paperless, much more efficient one! It was time for a new challenge so I left to tackle the next adventure. Seriously appreciate that the Dakotas JATC offers training to become Journeyperson electricians through apprenticeship (hands on training!).

Finalized technical documentation resulting in multi-media collateral for clients which included Bobcat Company. Employed excellent desktop publishing, communication, and writing skills to meet the client needs. Coordinated with on-staff, professional technical writers to produce service manuals which included detailed instructions, photos and links when required.

Coordinated communication with staff, farmers, and industry professionals to promote locally grown crops. Initialized and developed presentations, brochures, and newsletters, and implemented and developed a website. Also provided helpdesk/tech support and developed instructional training for office staff and associates.Event Planner - planned annual membership meeting and auction which included entertainment, meals and travel assistance.

Instructed University of Montana students on data management, keyboarding, E-mail, Internet use/etiquette/protocol, and Microsoft Word, Excel, and PowerPoint. Helpdesk responsibilities included instructing faculty, staff, and students on the use of the Internet, E-mail, Microsoft Office, and the network. Generated helpdesk help sheets, web page help index, and information, and worked with users to answer questions and resolve computer-related problems in a timely and professional manner.Adjunct faculty - taught CRT 101 and Keyboarding 101 to University of Montana students http://archive.umt.edu/catalog/99-00/cotcrses.htm