Oversaw all aspects of managing a sales team. Assisted team members in meeting sales goals through training, performance management and development opportunities. • Developed and implemented sales trainings including onboarding, refresher, and compliance & regulatory courses resulting in team compliance and top sales status• Career managed team members to management level roles• Partnered with Marketing to effectively manage campaigns• Added and set new KPI’s per objectives and result analyses• Partnered with Legal and Compliance on new initiatives and processes• Partnered with other teams to maximize sales results and provide best customer experience• Served as Customer Ambassador advocating for customers based on feedback, monitoring observations, and survey results• Assisted team members in exceeding sales goal of $26M and all other KPI’s• Assisted team members in achieving President’s Club status

Managed all aspects of renewal and new enrollment sales.• Created and implemented onboarding training for new employees• Facilitated team trainings• Consistently exceeded sales objectives with first full month results at 230% to goal• Transitioned to Supervisor role

Provided ongoing support for the staff and families of children up to 12 years of age. Led training, scheduling, increased enrollment, managed fundraising, and forecasted expenses annually. • Managed and prepared for state inspections and accreditations, meeting all requirements and achieving additional levels for Keystone STARS • Implemented staff education/performance improvement for diverse population• Project-managed the development of additional family education across the organization• Supported fundraising campaigns, promotions, and special events

Handled all aspects of call center sales, customer services, and billing.• Designed strategic plan that enabled top 5% sales status across region of 2,000 representatives• Developed aggressive personal plan to ensure excellent customer service and accurate billing, resulting in customer commendations